Thapelo Edmond Mampa
Field Engineer at AVT- Claim this Profile
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Bio
Credentials
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TesiraFORTE
BiampMar, 2023- Nov, 2024 -
Introduction to Poly Studio X PLYVE103
PolyFeb, 2023- Nov, 2024 -
Introduction to Poly Video Solutions PLYVE102
PolyFeb, 2023- Nov, 2024 -
Poly Headset Fundamentals (HEDFND)
PolyFeb, 2023- Nov, 2024 -
Poly Video Fundamentals (VIDFND)
PolyFeb, 2023- Nov, 2024 -
Sales Specialist (SALESSPC-EX)
PolyFeb, 2023- Nov, 2024 -
Tesira 101 : Core Concepts
BiampFeb, 2023- Nov, 2024 -
Microsoft Teams Administration: Plan, Configure, and Deploy
LinkedInApr, 2022- Nov, 2024 -
ITIL Foundation Level
AXELOS Global Best PracticeOct, 2021- Nov, 2024 -
Introducing Robotic Process Automation
LinkedInFeb, 2021- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftSep, 2020- Nov, 2024 -
Crestron Audio Technician
Crestron ElectronicsSep, 2019- Nov, 2024 -
Crestron Digital Media certified Designer-4K
Crestron ElectronicsAug, 2019- Nov, 2024 -
First aid level 1
First medical responseJun, 2023- Nov, 2024 -
Basic fire fighting
First medical responseJun, 2023- Nov, 2024 -
Microsoft 365 Certified: Teams Administrator Associate
MicrosoftJun, 2022- Nov, 2024 -
Microsoft 365 Certified: Teams Administrator Associate
MicrosoftJun, 2022- Nov, 2024
Experience
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AVT
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South Africa
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IT Services and IT Consulting
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1 - 100 Employee
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Field Engineer
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Feb 2023 - Present
• Provide high-level service and customer support escalations, including installations and callouts. • Read and interpret electronic schematics and architectural drawings. • Review project Scope of Work to ensure quality and completeness of installation. • Test point-to-point functionality of systems, including control programs and DSP systems. • Programming DSP systems. • Diagnose errors or technical problems and determine resolutions. • Configure and troubleshoot IP addressable devices to establish communication on a network. • Configure and troubleshoot Digital signage media players • Follow company procedures and document requirements, including those of the customer’s site. • Communicate with the wider technical team with regular and accurate feedback. • Act as a customer liaison in absence of a Project Manager. • Understand customer requirements and make recommendations where appropriate. • Build positive relationships with customers, ensuring that the business is well represented. • Maintain up to date knowledge of products, best practices, and industry trends. • Continually seek opportunities to increase customer satisfaction and deepen client relationships. • Continuously improve, ensure compliance, and implement strategy for Health and Safety in terms of applicable law as well as good practice. • Maintain efficiency in billable hours. • Maintain punctuality in accordance with projects and services. Show less
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Dimension Data
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Ms Engineer based at Vodacom Head Office Midrand
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May 2021 - Feb 2023
-Provide IT AV/VC Executive support to Vodacom Board,Group CEO,Group CFO and Vodacom Group Exco Members.-Proactively monitors the work queues.-Perform operational tasks to resolve all incidents/requests in a timely manner and within agreed SLA.-Update tickets with resolution tasks performed Identify,Investigate,analyze issues and errors prior to or when they occur logging all such incidents in a timely manner. -Capture all required and relevant information for immediate resolution.-Provide second level support to all incidents, requests,identify the root cause of incidents and problems.-Communicate with other teams and clients for extending support.-Execute changes with clear identification of risks and mitigation plans to be captured into the change record Follow the shift hand over process highlighting any key tickets to be focused along with a handover of upcoming critical tasks to be carried out in the next shift.-Escalate all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management.-Work with automation teams for effort optimization and automating routine tasks.-Coach Service Desk and L1 teams for technical and behavioural skills.-Establish monitoring for client infrastructure.-Identify problems and errors before they impact a client’s service.-Lead and manages all initial client escalation for operational issues.-Contribute to the change management process by logging all change requests with complete details for standard,nonstandard including patching and any other changes to Configuration Items.-Ensures all changes are carried out with proper change approvals.-Plan and execute approved maintenance activities.-Audit,analyze incident/request tickets for quality and recommends improvements with updates to knowledge articles.-Produce trend analysis reports for identifying tasks for automation,leading to reduction in tickets and optimization of effort. Show less
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Engineer Visual Comms based at Vodacom Head Office Midrand
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Apr 2017 - May 2021
-Provide IT AV/VC to all Vodacom regions in South Africa and African Opcos including Vodacom Lesotho,Vodacom Mozambique,Vodacom Tanzania,Safaricom Kenya,Vodacom DRC and Vodafone Ghana.-keeping uptime of over 250 VC boardrooms.-Perform operational tasks to resolve all incidents/requests in a timely manner and within agreed SLA.-Update tickets with resolution tasks performed Identify, Investigate, analyze issues and errors prior to or when they occur logging all such incidents in a timely manner.-Capture all required and relevant information for immediate resolution.-Provide second level support to all incidents, requests and identify the root cause of incidents and problems.-Communicate with other teams and clients for extending support.-Execute changes with clear identification of risks and mitigation plans to be captured into the change record Follow the shift hand over process highlighting any key tickets to be focused along with a handover of upcoming critical tasks to be carried out in the next shift.-Work with automation teams for effort optimization and automating routine tasks.-Establish monitoring for client infrastructure-Identify problems and errors before they impact a client’s service.-Lead and manages all initial client escalation for operational issues.-Contribute to the change management process by logging all change requests with complete details for standard,nonstandard including patching and any other changes to Configuration Items.-Ensures all changes are carried out with proper change approvals.-Plan and execute approved maintenance activities.-Audit and analyze incident and request tickets for quality and recommends improvements with updates to knowledge articles.-Produce trend analysis reports for identifying tasks for automation, leading to reduction in tickets and optimization of effort. Show less
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PRO_HYD IMPORT AND EXPORT
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bramley johanesburg
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HYDRAULIC TECHNICIAN
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Jan 2014 - Feb 2016
Read and translate all hydraulic schematics and engineering drawings,Diagnose faulty hydraulic components repair and test the different pressures also install different hydraulic systems for machines and plants Read and translate all hydraulic schematics and engineering drawings,Diagnose faulty hydraulic components repair and test the different pressures also install different hydraulic systems for machines and plants
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Education
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2005 - 2009
WESTERNBURG SECONDARY
MATRIC -
2010 - 2012
CISCO NETWORKING ACADEMY
CISCO CERTIFIED NETWORK ASSISTANT 1, Computer Systems Networking and Telecommunications -
2010 - 2012
Capricorn College for Tvet
information Technology and computer Sciences NQF 4, Information Technology -
2014 - 2016
Ekurhuleni west college for Tvet
Certificate, Mechanical Engineering
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