Thao Nguyen
Training Program Manager at Career Pass Institute USA- Claim this Profile
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Bio
Credentials
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Design Thinking: Customer Experience
LinkedInApr, 2021- Oct, 2024 -
Certified Career Counselor
Hướng Nghiệp Sông AnAug, 2020- Oct, 2024
Experience
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Career Pass Institute USA
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United States
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Education Administration Programs
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1 - 100 Employee
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Training Program Manager
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Jan 2022 - Present
1. Stakeholder Management• Oversee the learning progress among mentors and mentees, provide training consultancy to resolve challenges and focus to achieve the goals.• Manage the relationship among different stakeholders including training partners, mentors, students and parents to ensure good customer experiences and the training quality.2. Training Program Development• Design and update continuously the learning curriculum and materials with student's goals and feedback. • Redesign LMS structure and innovate in-class learning activities by surveying and interviewing to improve the student learning experience in the soft skill E-learning program, resulting in 128% increase in learning effectiveness. • Deliver virtual training sessions for 100+ students about soft skills for job search, receive 100% positive feedback.• Host 1:1 monthly coaching session for 20+ students in the U.S to keep track of their learning progress, provide advice on individual job search strategy, networking, and interviewing.• Identify student's need and facilitate bi-monthly virtual community events for the students, alumni and guest speakers to discuss about the current topic of interest of the students.3. Process Improvement• Work with contractors to build a learning analytics dashboard and automated PowerBI report to manage student learning outcome, bring down 20% of working hours.
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Assistant Chief Learning Officer
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Jan 2020 - Dec 2021
• Designed the learning materials and in-class activities based on existing curriculum, which consisted of relevant assignments, class slides, engagement activities, and feedback forms.• Provided on-demand feedback both verbally and in writing including resume, LinkedIn, and application essays for over 100 students, improved their success rate of passing the first round.• Handled inquiries and provided reports to the parents with the Customer Service team for 90% satisfaction rate.• Built and maintained the self-learning tracking system to oversee the students' learning progress and efficiency with technical partners and mentors. • Upgraded scheduling system for stakeholders living in 3 different time zones, reduce 50% working resources involved by investigating and using existing technology.
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E-learning Course Designer
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Oct 2021 - Mar 2022
• Collaborated in a team of 5 to identify customer’s need and learning behavior by setting up in-depth interviews with 20 high school students and analyzing survey results of 100+ participants.• Conducted desk research by gathering and analyzing information from 30 research papers, various sources on internet and observation of customer’s behavior.• Developed course content and designed learning materials including class slides, assignments and guidelines, received positive feedback from trial run.
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OSAM.IO
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Vietnam
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IT Services and IT Consulting
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1 - 100 Employee
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Marketing Intern
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May 2018 - Sep 2018
• With a team of 3 members built a company’s website to introduce and attract customers to use company’s services: http://osam.io.• Created customers’ case studies to build the company brands among AWS partners.• Assisted promoting AWS Community’s events: got 250 attendants to AWS Community Day 2018 in HCMC. • With a team of 3 members built a company’s website to introduce and attract customers to use company’s services: http://osam.io.• Created customers’ case studies to build the company brands among AWS partners.• Assisted promoting AWS Community’s events: got 250 attendants to AWS Community Day 2018 in HCMC.
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Education
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2016 - 2020
Foreign Trade University
Bachelor's degree, International Business and Economics -
2013 - 2016
Hanoi University of Science, High School for Gifted Students
Chemistry
Community
