Experience

COMELZ S.P.A.

• Italy
• Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Sales Representative

  • Mar 2020 - Present

  Acted as the main point of contact for clients, ensuring prompt and professional responses to inquiries via phone, email, and chat, resulting in high levels of customer satisfaction and retention. Maintained and grew sales by effectively identifying customer needs, providing product knowledge, and offering solutions, resulting in increased revenue and repeat business. Developed and implemented strategies to upsell and cross-sell products and services, resulting in a 15% increase in sales revenue. Handled challenging situations and customer complaints with empathy and professionalism, resolving issues in a timely and satisfactory manner, and maintaining positive customer relationships. Led the development of new products and projects in collaboration with cross-functional teams, including R&D, marketing, and production, resulting in successful product launches and increased market share. Provided training and support to junior customer service representatives, sharing best practices and coaching on customer service techniques, resulting in improved team performance and customer satisfaction scores. Show less



Avery Dennison Label and Packaging Materials

• United States
• Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Mar 2019 - Mar 2020

  Respond and ensure the customer enquiries and requests in a timely manner. Coordinate with sales team, other internal teams and suppliers to ensure orders' standard leadtime, product quality and customers' requirements are met. Handle customer complaints according to the Company procedures and service standard, negotiate with customers Communicate with sales team and key vendors regarding latest development of products and maintain updated customer profile information. Proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team. Assist and back up other team members and provide supports and report to Supervisor. Show less



VATC English Center

• Teaching Assistance

  • Sep 2015 - Dec 2015

  - Prepare materials before classes - Assist the teacher during the class - Tutor week students afterschool - Admin activities: checking classes, facilities, materials... - Prepare materials before classes - Assist the teacher during the class - Tutor week students afterschool - Admin activities: checking classes, facilities, materials...