Experience

VinaCapital Danang - The Ocean Villas

• Hospitality
• 1 - 100 Employee

• Senior Front Office Supervisor

  • Aug 2016 - Present

  - Leads, develops and supervises all Front Office associates; assists with check-ins and check-outs at the front desk where necessary; ensures that the front desk provides quality service to all hotel guests- Coach the Front Office team to respond quickly to business fluctuations and is able to maintain budgetary guidelines using judgment and discretion; effectively manages room inventory to maximize revenues, drives upsell programs and contributes ideas for revenue enhancement.- Work in conjunction with hotel security officers to respond to disturbances in guest rooms, medical emergencies, undesirable guests and including overall safety and security throughout the hotel.- Monitor work hours, scheduling and vacation planning of Front Desk associates while adhering to budgeted labour costs based on hotel occupancy and work volumes.- Participate in recruitment, selection, training and performance management of Front Desk team members.- Attend board meetings when FOM takes day off .

• Assistant Procurement Manager

  • Jun 2011 - Present

  - Collect the quotations for all furniture items then make the final furniture package for Real Estate Project of Vinacapital : The Ocean Apartment, The Point..- Introduce the packages to the owners and install packages accordingly.- Work with Vinacapital’s sale team for introducing the packages.- Prepare the contract, chase payment with the owners.- Make PR, PO, Payment request for proceeding the orders.- Work with development team for defect occurred and arrange fixing schedule.



Lifestyle Resort Da Nang

• Vietnam
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Nov 2009 - Jun 2011

  - Create 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations - Provide guests with assistance at the front desk during the check-in and check-out processes and throughout their stay. - Maximize revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes - Create 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations - Provide guests with assistance at the front desk during the check-in and check-out processes and throughout their stay. - Maximize revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes