Thao Tran

Service Manager at Zurich Financial Services Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU
Languages
  • English Native or bilingual proficiency
  • Vietnamese Native or bilingual proficiency

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5.0

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/ Based on 2 ratings
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Valerie Butt

I met Thao three years ago when she was selected to our Leadership Program which identified our top talent within the organization and gave them a real life problem to solve. Out of the 36 employees selected, Thao was considered by me and the other executives to be among the best. She exhibited true leadership skills managing a global team of diverse backgrounds, a strong ability to problem solve, and the ability to present a compelling business case. I was truly impressed and this was reinforced in working with her as our Service Manager in Australia. Thao was handed a challenging portfolio and under her leadership, made tremendous progress in improving our service KPIs. She also excelled at collaborating with local and global key stakeholders to ensure outstanding service was delivered to our global customers. Thao possessed remarkable expertise and strong experience in her area of responsibility. She successfully applied herself to new duties and used the acquired knowledge to always deliver on expectations. She showed initiative and worked with immense enthusiasm as well as commitment. To remain at the forefront of professional developments, she independently pursued continuous training and education. In the event of change within the organization, she took a proactive approach and was always prepared to explore new paths. Under challenging conditions, she remained calm as well as assured while adapting quickly to changing circumstances. We were exceedingly satisfied with her performance. As global head of Customer, Distribution and Marketing, I have the privilege of working with Zurich colleagues all over the world. In my view, Thao is one of the best young leaders in our industry. She is very intelligent, is able to motivate and align various stakeholders to achieve a desired outcome and is one of the most tenacious people I have ever met. She learns quickly and can adapt to any environment. She was authentic and set a perfect example of what she expected from others. She is also very much liked and respected- critical traits for long term success. It was a big disappointment for me personally that Thao left Zurich and any company would be lucky to have her on their team.

Lisa Chau

I am very pleased to endorse Thao Tran. As a fellow colleague at Zurich, I have had the pleasure of working with Thao for several years. Not only was she instrumental to the success of Zurich’s Operational Team, but she has also become a close personal friend. Thao’s skills and leadership qualities would make her an invaluable addition to any Management or Advisory role. Thao will succeed in a place that allows her to challenge and maximize her skills as a leader. She is poised to step into a role where she can exhibit her engaging personality and exceptional Project Management abilities. With her excellent communication skills, Thao has the talent to build, strengthen, and maintain relationships with key stakeholders. In addition to her professional qualifications, Thao has personal qualities that make her well-suited to leadership. She is not afraid to take risks and her recommendations are meaningful and insightful. Thao is committed to quality, growth, and progress. She inspires others to strive for the same. Thao would be an asset to any organization.

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Credentials

  • Fellow CIP - Australia and New Zealand Institute of Insurance and Finance (ANZIIF)
    ANZIIF
    Jan, 2008
    - Oct, 2024
  • Finanancial Services Accountants Association
    Financial Services Accountants Association
    Jan, 2000
    - Oct, 2024
  • Australian Institute of Management
    Australian Institute of Management
    Jan, 2000
    - Oct, 2024
  • Associate of Certified Pracising Accountant
    CPA Australia

Experience

    • Financial Services
    • 400 - 500 Employee
    • Service Manager
      • Mar 2011 - Present

    • Credit Control Team Leader
      • May 2010 - Mar 2011

    • Australia
    • Insurance
    • 700 & Above Employee
    • Business Analyst
      • Aug 2006 - Jan 2010

    • Finance and Administration Manager
      • Apr 2004 - Aug 2006

    • Management Accountant
      • Jan 2000 - Apr 2004

Education

  • University of Technology Sydney
    Master of Business Administration - MBA, Management Consulting and Change
    -
  • ANZIIF
    Diploma of General Insurance
    -
  • University of New South Wales
    Bachelor of Commerce - BCom, Business Economics and Accounting
    -

Community

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