Business Support Executive

• Aug 2023 - Present

Lead Product Owner

• Jun 2021 - Dec 2021

❖ Leading, creating, implementing, and executing product strategic initiatives to support the company'sgrowth objectives and vision❖ Observed the products’ profit and loss and carried out continuous changes to improve product & service quality❖ Saved 20% on sales costs by developing an easy-to-use payment solution to replenish the POS's wallet❖ Worked on product road mapping and defined features based on the research and data stories❖ Planned and execute the end-to-end product delivery and define MVPs by collaborating with management and functional users❖ Managed the product backlog, prioritizing the list of user stories, gathering requirements, preparing test cases to meet the definition of done and reach product-market fit❖ Foster a team of Product Owners and Business Analysts. Show less

Technical Product Owner

• Feb 2021 - May 2021

❖ The owner of Get Digital Fintech's Payment Gateway, managed the entire product development process and stakeholder management which includes commercial deals with banks, merchants, and prospect partners, developing the channels and making sure it fits the market

Product Manager

• Sep 2020 - Dec 2020

❖ Developed user-centric financial products and conducted research, prototyping, delivery, and evaluation❖ Created a financial product manual and process flow for functional team training and customer education❖ Convened a workshop with functional teams to develop business cases and better shape the design❖ Validated personal loan product concepts based on customer feedback and created concrete product roadmaps to deliver high-quality products and solutions on time and within budget❖ Created, planned, and carried out ad-hoc projects (digital transformation and process re-engineering) in collaboration with cross-functional teams, branches, and the management team❖ Conducted ongoing user research and profit and loss analysis (Reduced customer paperwork anddocumentation by 30%)❖ Reduced operating costs by 30% by reshaping operational processes❖ Co-created the agriculture financing credit scoring tool, which resulted in improved usability and a 40% reduction in credit assessment time. Show less

Assistant Product Development Manager

• Dec 2017 - Sep 2020

❖ Accountable for defining issues and user insights through qualitative research and business analysis to create better financial product designs that fit farmers' needs and create impact to boost the incomes of farmers. Approach with a successful design process that brings value to the company, customers, and end users.

Product Marketing Manager

• Mar 2015 - Nov 2017

❖ Used strategic approaches to drive a competitive market with multiple product launches, resulting in a 20% increase in sales❖ Completed product and brand promotional campaigns, vendor management, developed a user-friendly UI flow to process it functionally, and performed UAT tests❖ Conducted and launched six billing and mobile payment acceptance products in six months❖ Defined market requirements for current and future products through market research and evaluation togain a competitive advantage❖ Developed payment processing flows by collaborating with banks, mobile payment and business partners Show less

Customer Service Team Lead (Call Center)

• Sep 2014 - Mar 2015

❖ Managed the team of 35 customer service agents and handled day-to-day activities of the team in terms of providing rosters, creating procedures and processes, and responding to difficult calls❖ Accountable for team performance and provided individual coaching on a monthly and sporadic basis❖ Communicated with other functional departments to share feedback from the customers and be involved in the ideation of improving products and services’ quality❖ Recruiting and handling all hiring and firing activities. (No dropouts during the entire period) Show less

Rides & Attractions Operator

• Jun 2012 - Aug 2014

❖ Day to day operations of the rides and attractions include operating, handling guests’ complaints, team collaboration, and managing and ensuring the safety of the customers ❖ Day to day operations of the rides and attractions include operating, handling guests’ complaints, team collaboration, and managing and ensuring the safety of the customers