Network Engineer

• Oct 2021 - Present

• Provide technical support to corporate grade Australian clients • Virtual and on-site PABX management • Configure call flows, route calls and resolve extension related inquiries • Call tracing via Asterisk • Manage radius services, layer 2 and layer 3 Ethernet circuits • Experience in working with Cisco, Juniper, Allied Telesis and Draytek Vigor enterprise routers • Actively follow up on network monitoring tools such as Nagios, NMS and also work on a 24/7 roster to ensure that the provided SLAs are maintained • Liaise with main telco providers to effectively resolve technical issues when required ( Voice/ Data ) • Conduct training sessions to help new team members familiarize with the work flow/ system Show less

Network Support Engineer

• May 2020 - Jun 2021

• Provide technical support to residential and SMB Australian customers • Radius service management ( FTTx , ADSL 2+ ) • Configure routers that are provided by Exetel and also have a general understanding of third party devices • Liaise with main telco providers to effectively resolve technical issues when required ( Data/ PSTN ) • VoIP and PSTN service management • Assist customers with additional services such as fax, hosted email and mobile broadband connections that are provided by Exetel Show less

Support Engineer

• Jan 2019 - Apr 2019

• Provide on-call support and visit local bank sites to resolve ATM related issues • Complete annual ATM maintenance tasks to ensure that all devices managed are functioning according to the defined standards • Go through initial ATM checkups ( security measures etc ) prior to device deployment • Provide on-call support and visit local bank sites to resolve ATM related issues • Complete annual ATM maintenance tasks to ensure that all devices managed are functioning according to the defined standards • Go through initial ATM checkups ( security measures etc ) prior to device deployment

Internship Trainee

• Jul 2017 - Dec 2017