Thanish Noor πŸ‡±πŸ‡°

TechLead - System Support at 24/7 Techies
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Contact Information
us****@****om
(386) 825-5501
Location
Colombo, Western Province, Sri Lanka, LK

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Credentials

  • Google Analytics 4 (GA4) Essential Training
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • SharePoint: Mobilizing Workflows with PowerApps
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • MS-100: Microsoft 365 Identity and Services
    Microsoft
    Feb, 2022
    - Nov, 2024
  • MSUS Cloud Skills Challenge Champion
    Microsoft
    Feb, 2021
    - Nov, 2024
  • MCSE: Productivity Solutions Expert β€” Certified 2021
    Microsoft
    Jan, 2021
    - Nov, 2024
  • Exam 339: Managing Microsoft SharePoint Server 2016
    Microsoft
    Jan, 2021
    - Nov, 2024
  • Exam 741: Networking with Windows Server 2016
    Microsoft
    Jan, 2021
    - Nov, 2024
  • ISO/IEC 27001 Information Security Associate
    SkillFront
    Jan, 2021
    - Nov, 2024
  • MCSA: Windows Server 2016 - Certified 2021
    Microsoft
    Jan, 2021
    - Nov, 2024
  • Microsoft Certified Professional (MCP)
    Microsoft
    Jan, 2021
    - Nov, 2024
  • Exam 740: Installation, Storage and Compute with Windows Server 2016
    Microsoft
    Nov, 2020
    - Nov, 2024
  • Exam 742: Identity with Windows Server 2016
    Microsoft
    Oct, 2020
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Aug, 2020
    - Nov, 2024
  • Google Ads Search Certification
    Google
    Oct, 2022
    - Nov, 2024
  • Microsoft 365 Certified: Enterprise Administrator Expert
    Microsoft
    Sep, 2022
    - Nov, 2024
  • Microsoft 365 Certified: Security Administrator Associate
    Microsoft
    Sep, 2021
    - Nov, 2024
  • Microsoft Certified: Azure Administrator Associate
    Microsoft
    May, 2021
    - Nov, 2024
  • Microsoft Certified Trainer 2022-2023
    Microsoft
    Jan, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Security Engineer Associate
    Microsoft
    Nov, 2021
    - Nov, 2024
  • Fortinet Network Security Expert Level 2: Certified Associate
    Fortinet
    Apr, 2020
    - Nov, 2024
  • Microsoft Certified Trainer 2021-2022
    Microsoft
    Jan, 2021
    - Nov, 2024

Experience

  • 24/7 Techies
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • TechLead - System Support
      • Oct 2021 - Present

      Promoted as a Technical Lead to develop a highly technical and competent team to provide an outstanding experience for 247Techies consumers.Monitoring of service delivery dashboards, ticket queues, and incoming email communication to ensure all incoming work is attended to.Providing adequate training for Technical Support Executives and New recruiters.Managing and directing the daily technical activities of 247 Team.Evaluating Technical Support Executives frequently to improve their technical competency.Carrying out supervision, session monitoring, coaching, training, disciplining, and reviewing all agents on a day-to-day basis to improve the NPS & Reduce the Pending count, Refunds.Motivating and inspiring the team to surpass their potential.Managing the Technical Support Executives and being responsible for 247Techies consumers.Performs service ticket audits to establish compliance and that the recommended and documented processes have been followed at all times.Reviewing customer feedback and composing incident reports to analyze complaints in order to prevent failure points from recurring in the future.Troubleshooting and resolving L3 escalations.

    • Technical Support Executive
      • Jan 2021 - Present

      Utilize diagnostic tools to assist in troubleshooting while offering support for end-users in Windows and Mac.Troubleshooting, maintenance, and repairing TCP/IP network devices.Providing technical expertise for IT Enhanced Environment.Applying Windows Updates, Patches, and Configuration Changes.Identifying Systems and Network related issues and taking appropriate action. Handling incoming incidents via Remote Applications and phone.Diagnosing and resolving a wide range of technical issues over the phone Remote Tools.

  • Micronet Group
    • Sri Lanka
    • Outsourcing/Offshoring
    • 1 - 100 Employee
    • Trainee Hardware and Network Engineer
      • Sep 2018 - Jan 2021

      Provided 1st line technical support for Union Assurance PLC, answering support queries via ticketing tool, phone, and email.Provide friendly, timely, and high-quality IT support to our internal team of over 800+ users.Configuring and managing backup & restore procedures including SAN, NAS, and Backup solutions.Experience in Active Directory Domain Services such as creating an account, permissions, resetting passwords or creating group accounts, and Implementing Group Policy Objects.Working knowledge of Microsoft storage solutions and Hyper-V Experience in DHCP, DNS & Network Policy Server (NPS), Azure, and Microsoft 365

Education

  • University of Wolverhampton
    Bachelor of Science - BS, Computer Networks
    2019 - 2021
  • Pearson Online Academy UK Global
    BTEC Higher National Diploma, Network Engineering
    2018 - 2020
  • Bandaranayake Collage, Gampaha
    -

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