Thanh Phu Kha Khong

SAF Design Ambassador at Swiss Hotel Management School
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Leysin, Vaud, Switzerland, CH
Languages
  • Vietnamese Native or bilingual proficiency
  • English Full professional proficiency
  • French Limited working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Volunteer for PGD Event
    Swiss Hotel Management School
    Apr, 2023
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers (2019)
    LinkedIn
    May, 2022
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    May, 2022
    - Nov, 2024
  • Fundamentals of digital marketing
    Google
    May, 2022
    - Nov, 2024

Experience

  • Swiss Hotel Management School
    • Switzerland
    • Higher Education
    • 200 - 300 Employee
    • SAF Design Ambassador
      • Sep 2023 - Present

  • World of Hospitality
    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • Entertainment Assistant Manager
      • Feb 2023 - May 2023

  • Restaurant Orchidée
    • Switzerland
    • Restaurants
    • Food And Beverage Internship
      • Apr 2022 - Aug 2022

  • InterContinental Saigon
    • Vietnam
    • Hospitality
    • 1 - 100 Employee
    • Front Office Trainee
      • Apr 2021 - Jul 2021

      Instant Service Agent (Call Center) - Practice and improve Opera System skills. - Perform and behave properly with hotel standards. - Practice how to handle guest's requests including wake-up calls... - Practice how to handle emergency cases including fire alarm, telecom, handicapped guest - Deliver customer service and enhance communication, problem-solving skills. Guest Relation Agent and Bellman - Observe check-in, check-out procedures. - Welcome and escort the guest to his/her room. - Issuing room key cards, assigning room. - Organize skills to work under pressure in Saigon's largest hotel. - Practice how to check the room. Show less

  • Swiss Hotel Management School
    • Switzerland
    • Higher Education
    • 200 - 300 Employee
    • Student Trainee
      • Oct 2020 - Dec 2020

      - Mise en place of cafeteria and fine dining restaurant. - Serving guests in a fine dining restaurant - Ensure the buffet is replenished at all time - Personalize guests experience with any special requests or recommendations - Communicate with other team members to ensure proper service flows - Mise en place of cafeteria and fine dining restaurant. - Serving guests in a fine dining restaurant - Ensure the buffet is replenished at all time - Personalize guests experience with any special requests or recommendations - Communicate with other team members to ensure proper service flows

Education

  • University of Derby
    Bachelor of Arts - BA, Hospitality Administration/Management
    2023 - 2024
  • Swiss Hotel Management School
    Bachelor of Arts - BA, Hospitality Administration/Management
    2020 - 2024
  • Giong Ong To highschool
    High School Diploma, High School/Secondary Certificate Programs
    2018 - 2020

Community

You need to have a working account to view this content. Click here to join now