Experience

AIA Vietnam
• Vietnam
• Insurance
• 400 - 500 Employee
• X Planner

  • May 2021 - Present


Young Businesspeople Association of HCMC

• Office Administrator/ Assistant of Foreign Affair Dept

  • Jun 2018 - Apr 2019

  - Office Administrator - Assistant of Foreign Affair Dept - Office Administrator - Assistant of Foreign Affair Dept



Southern Airports Transportation Joint Stock Company

• Assistant Manager- Airport Conceirge

  • Aug 2016 - Oct 2017

  Focus on VIP, Fasttrack, Landing Visa, Transportations at Tan Son Nhat International Airport. Assist Deputy Manager with : - Manage the Handling Agents and Service Suppliers to ensure that they deliver services and products as stipulated in the contract and in the performance assessment document. - Work with oneworld partner airlines to ensure consistent delivery of all requirements stipulated by oneworld. - Represent by participating in airport-related committees and activities - Seek opportunities to improve operations, business processes, information technology, resource management, and administration. - Plan and focus on key priorities. - Manage difficult situations and resources effectively. - Manage an airport function consistent with Company business needs and strategy Show less



Oriental Sai Gon

• Vietnam
• Food and Beverage Services
• 1 - 100 Employee

• Receptionist

  • Aug 2015 - Jul 2016

  Draw up client bookings for tables and ensure that tables are set before clients’ arrival Manage the front desk by receiving incoming calls, greeting and attending to customers Inform guests about the availability of tables and direct them to the tables Keep records of guests who visit the restaurant Assist customers with answers to queries, and proffer solutions to issues within your capacity Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner Ensure that clients make payment for services before they exit the restaurant Keep clear records of payments received and make detailed notes of balance payments Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints. Show less



Base Business Solutions

• United States
• Insurance

• Customer Service-VietjetAir Project

  • Jun 2013 - Jul 2015

  INBOUND - Answers the calls and receives the feedback from customer about the services and products. - Sales - Change date, name, add on infant, luggage or WCHR - Inform and provide the service’s infomation ,such as term and conditionals, policies or valid travel documents - Gather failure payments, complains’s informations OUTBOUND - Cold calls : call out to confirm the flights rescheduled, inform the new time to make sure the passangers will be in time - Respond the failure payments or their complain about the staff or their complains after receiving the solution for each cases Show less



TNS Marketing Research

• Data Analyst- Part time

  • Apr 2012 - Oct 2012

  - Made research for clients and suggested consumers do survey about the products or services. - Collected information for new or current products , analyzed for new’s client’s needs and search new trend -Received the feedback from customers then give back to the companies to improve their services. - Made research for clients and suggested consumers do survey about the products or services. - Collected information for new or current products , analyzed for new’s client’s needs and search new trend -Received the feedback from customers then give back to the companies to improve their services.



VienTay Ltd,Co

• Bartender Supervisor

  • Jan 2008 - Sep 2011

  - Served up to 500 customers per night, including celebrities, company’s parties, business groups, and tourists from overseas. - Set up bar, arranged staff’s work’s schedule - Provided prompt , courteous delicious drinks, often selling over 1000 drinks a night - Assisted patrons with directions and information regarding entertainment and local points of interest - Managed goods at bar, at the end of shift, ordered new products which were out of stock , and re-check all the output items to match with the bills/orders then reported it. Show less