• Apr 2023 - Present

• Sep 2020 - Present

- Receive and analyze customers' requests to check problems involving unsuccessful transactions.- Besides, receive transactions' errors resulting from the failed network/system, then analyze, make the test to check the reason before report to IT department.- Create tickets for making tracer requests/investigations to related departments- Explain, instruct and collect customers' informations to the managers and related departments to improve the banking service.- Report to the the assistant manager/manager about banking process issues and suggest methods.- Assist the assistant manager/manager in performance, procedure and regulations in banking service.- Instruct and train the banking procedure for other Customer Representatives. Show less

• Jun 2018 - Aug 2020

- Support customers on solving their request relating to banking troubles, such as: transferring to wrong beneficiary, not receiving the transfer yet, etc.- Work with related departments on checking and reviewing the procedure,- Assist other colleagues on receiving customers' issues, analyzing customers' requests to work with the partner on finding solutions

HR Intern

• Oct 2017 - Jun 2019

Founded in 2008, Fusion is an innovative five-star hotel and resort brand where "why not?" meets "what if?”. As Southeast Asia's only fully vertically integrated hospitality chain, Fusion (www.fusionresorts.com) invests, conceptualizes, designs, builds, and operates each and every one of its properties, allowing the company's original, sensible and wellbeing-oriented approach to filter down into every aspect of the guest experience. Famous for their creative designs, groundbreaking "all-spa inclusive" concept, and their relaxed "breakfast anytime, anywhere" service, Fusion's beachfront resorts and inner-city "all-suite" hotels can currently be found throughout all major destinations in Vietnam, with new regional developments in the pipeline. Show less

Adimin cum Translator

• 2017 - 2017