Experience

Pacific Workplaces

• United States
• Real Estate
• 1 - 100 Employee

• Lead Community Coordinator

  • Oct 2019 - Present

  Overseeing more than 400 companies and providing administrative and executive needs to all. Handling monthly billing and generating aging reports. Planned events, and assisted in marketing the center community through social media platforms and web search. As well as receiving visitors, preparing meeting rooms, sorting and distributing mail. Clerical and organizational tasks like file/database organizing, scheduling appointments, assisting other staff members, and drafting correspondences or messages.



THE ZEN HOTEL

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jun 2018 - Oct 2019

  Greet and complete established check in procedures for arriving guests on a daily basis in order to ensure guests are satisfied and in rooms as requested.Facilitate guest departure (check-out) on a daily basis by following established procedures to close guest accounts.Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information.Maintains good customer relations by keeping up to date with all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, both in person and on telephone.Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.



Gong Cha USA - CALIFORNIA

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Jan 2018 - Jun 2018

  Controlled and organized inventory to maximize efficiency and adhere to first in first outSuccessfully trained and opened eight new stores adhering to brand standardsTrained new baristas on service expectations according to company protocolAssisted manager with store finances, including daily sales and inventory logging Responsible for managing inventory and purchasing suppliesInterview and effectively participate in hiring decisionsSchedule employees to accommodate store operation and guests while minimizing labor costCommunicate with client customers to receive and produce catered event ordersPrepare and host weekly meetings regarding sales and labor costs

• Shift Lead

  • Feb 2015 - Jan 2018

  Earned reputation as a valuable employee / team playerContribute and facilitate productive environments for baristasEnsure customer satisfaction providing personalized experienceAssist store manager in accounting and handling moneyKeep track of inventory, organization, and shipmentAssist with customers’ selections, purchases, and queriesTrain and assist baristas in preparing and checking quality of beveragesEnsure cleanliness and organization during opening and closing shifts



Sophia's Beauty Lounge

• Receptionist

  • Nov 2013 - Jan 2015

  Assisted with customers’ selections, purchases, and queriesResponded to phone calls, personal requests, and arranged scheduleHandled customers’ complaints and rebuilt customer-client relationshipEnsured employees staying on task and scheduleMaintained reception area in a neat and organized fashion Assisted with customers’ selections, purchases, and queriesResponded to phone calls, personal requests, and arranged scheduleHandled customers’ complaints and rebuilt customer-client relationshipEnsured employees staying on task and scheduleMaintained reception area in a neat and organized fashion