Experience

Integral Worldwide Ltd.

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Technical NOC Engineer

  • Jun 2018 - Present



ITIP Limited

• Telecommunications
• 1 - 100 Employee

• NOC Engineer

  • Jun 2016 - Oct 2017

   Code review of project developed in SQL and making the necessary customization at the back-end level as per requirement of the business.Understanding the systems and the existing functionality, Understanding the system requirement of the various departments and provide end-to-end system solution for Billing applicationAlso handling various configurations that include Tariff configuration, creation and modification of rate plans and updating it to Billing System.Primary responsibilities include handling issue raised by client on Billing System and ensuring it is done on an timely Basis.Interacting with other interacting system owner teams, different support groups incase of any problem or activity planning.Configuring the rate plans, promotions, facilities, customer & Supplier required information etc. as per the requirements. Analyzing the new Business requirements, providing the solution and configuring or implementing on Billing system. Ensuring & monitoring smooth Bill generation at the end of Bill cycles with Pre & Post Bill run checks. Training & Knowledge sharing among team on billing systems & Processes.Providing solutions for the Business requirements of the Telecom Billing .Worked with customer for implementation of the Billing system.Performing the rating for different call types like Voice & calling card platform. Having good Knowledge on Server handling (Digitalk, VPS, VOS switch, SIPPY and ZTE Switch) Having good Knowledge on Monitoring Tools (Novatel and Digitalk Voip Peering)  Monitoring network performance, provisioning voice routing, and managing the internal network , Traffic analysis and management failure like rerouting, blocking, issue escalation, etc Verification of protocols (SIP/H.323), Provisioning of End Points, IP Configuration, Provisioning of calling plans. Escalating issues within time to vendors/partners. Interfacing with them for achieving proper solutions.



Choice

• United Kingdom
• E-Learning Providers

• NOC Engineer

  • Mar 2015 - May 2016

  Telecom NOC Engineer Telecom NOC Engineer