Experience

Stellenbosch Business School

• South Africa
• Education Administration Programs
• 100 - 200 Employee

• Corporate Brand Assistant

  • Nov 2022 - Present



Tagmarshal

• United States
• Information Technology & Services
• 1 - 100 Employee

• Support Specialist

  • May 2022 - Nov 2022



Discovery Limited

• South Africa
• Financial Services
• 700 & Above Employee

• Member debt Administrator

  • Mar 2016 - Feb 2018

   Keep tracking outstanding debts  Plan course of action to recover owed money  Negotiate payoff deadlines and payment plans. Make payment arrangements (long and short term) Hand over noncompliance customers Fix false debts created by claims or incorrect withdrawals of memberships

• Client Services Representative

  • Mar 2014 - Feb 2016

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved• Servicing our members in a customer centric way to ensure that we live by our service principles• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood• Achieving and exceeding key performance metrics relating to service delivery Show less