Experience

iTec Group
• Belarus
• IT Services and IT Consulting
• 1 - 100 Employee
• Consumables agent

  • Apr 2021 - Present


Awesim Telecoms (Pty) Ltd

• South Africa
• Telecommunications
• 1 - 100 Employee

• Customer Care Consultant

  • Apr 2018 - Present

  Answered calls as a Switch board operator and ensure that clients are transferred to the correct area Assist walk-in clients and maintain a Professional manner Upselling products and services for Multichoice (Decorder Insurance, Pricelock) Being able to listen and Understand the client Asking effective questions to establish the client’s needs and transfer call accordingly Offered products proactively Listening attentively to client’s question to ensure they are transferred to the correct department Provided good services to the customers at Computicket Awesim and Multichoice. Served a various customer queries about Computicket, Awesim and Multichoice Solved customer’s queries related to Computicket, Awesim and Multichoice effectively. Maintained customers trust in all these three companies I have worked for. Provided all information about the products of Computicket, Awesim and Multichoice. Providing technical support with customer decoders (Extraview, Boxoffice, dstv connect, Showmax) Captured Customers information/details for Awesim, Computicket and Multichoice. Switchboard for Computicket. Answered customer’s questions by telephone conversations and face to face interactions at Awesim. Provide accurate and timely responses to customer inquiries using the flow of an instant message conversationin real time. I provide online support; utilize resources to respond to customer inquiries. I am in charge ofinfo@ (the company’s email), Facebook page, as well as WhatsApp. I also place orders for our clients at Awesim. Show less

• Call center and social media consultant

  • Apr 2018 - Present



MultiChoice Group

• South Africa
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Inbound Customer Service Representative

  • Oct 2016 - Nov 2017

  CALL CENTER AGENT • INTERACTIVE TECHNOLOGIES (MULTICHOICE) • 24 OCTOBER 2016 – 6 NOVEMBER 2017 My key responsibilities in this position was to ensure that customers were services professionally, when assisting with technical. enquiries, account enquiries as well as advising on new products. • Receiving inbound and outbound calls. • Resolving customer enquiries. • Providing accurate and up to date information on products. • Assisting clients with technical issues. • Execution on debit order campaigns. • Upselling clients on products. • Assist with billing queries. Show less