Experience

COGNICIAN SOFTWARE

• Analytics/ CX Support Intern

  • Nov 2020 - Present

  • Providing data analytic support for internal and client metrics.• Conducting research for clients, testing features and programs deployed as per project manager’s specifications and checklist.• Triaging first-line support on the service desk.



Daegu Metropolitan Office of Education

• Native English Teacher

  • Mar 2019 - Feb 2020

  • Teaching English as a foreign language to non-native middle school students with an emphasis on conversational English.• Proofread and edited students’ and co-workers’ essays and dissertations.



University of Cape Town

• Student Information Desk Assistant Coordinator (2017)

  • Jan 2017 - Dec 2017

• Student Information Desk Assistant

  • Jan 2016 - Dec 2016

• Residence Life Representative

  • Feb 2015 - Dec 2015



Desmond Tutu HIV Centre/University of Cape Town

• Medical Scientist

  • Mar 2017 - Nov 2017

  • Processed samples for the UChoose study (a study to evaluate the acceptability and preference for contraceptive options as a proxy for HIV prevention methods) funded by the NHLS.



institute of infectious diseases and immunology

• Laboratory Facilitator

  • Mar 2017 - Mar 2017

  • Supervised honors students’ training in a BSL2 laboratory for scientific experiments such as plating, the application of sterile techniques, viral and bacterial culturing.• Graded the students’ scientific reports on the results obtained from their experiments.



Thandokhulu High School

• Volunteer Mathematics Tutor

  • Mar 2016 - Oct 2016

  • An initiative organized by the youth of Every Nation Church with the aim of providing academic assistance and mentorship to high school learners. • The focus was placed on subjects that are considered to be the most challenging i.e. Mathematics and Physical Sciences.



Tugwell Hall Residence

• Senior Student Mentor

  • Feb 2013 - Nov 2013

  • To assist first-year students in making a smooth and successful transition to university and support them throughout their initial year of enrolment.



Jubilee Hospital

• Local Volunteer

  • Jun 2013 - Jul 2013

  • Volunteered to help administer medication to old and poverty-stricken individuals who struggled to go to the hospital regularly to get their medication.