Experience

The Green Monkey Chocolatier

• Barbados
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Assistant Retail Manager

  • Oct 2022 - Present

  In addition to my previous duties as a Retail Associate, as Assistant Retail Manager I am responsible for:Hiring, training and evaluating retail employees alongside the Retail Manager.Managing and motivating retail staff to meet and exceed company standards.Assisting the Retail Manager with updating and distributing all retail-related documentation.Liaising between upper management, production and retail departments and communicating directives to retail staff.Suggesting and implementing operational strategies and promotions based on retail reports.Creatively solving any problems and dealing with complaints, concerns and difficulties as they arise. Show less

• Retail Associate

  • Dec 2019 - Oct 2022

  Trained and mentored new staff on product knowledge, company procedures, inventory management, customer service standards and sales tactics. Created daily reports by compiling data from sales and customer trends. Answered customer queries and provided recommendations based on customer needs or preferences. Monitored and maintained store aesthetics, resources and inventory daily. Welcomed customers, and offered to help locate items and suggested merchandise without being intrusive or pushy. Assisted customers and facilitated the process of purchasing products from our stores. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Counted cash, made change and stored gift cards to keep an organized and balanced cash register drawer. Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment. Assisted customers by phone regarding store operations, products, promotions and orders. Arranged merchandise for display to highlight new products, attract customers and enhance sales. Ordered, unboxed and documented new merchandise received from the factory and restocked shelves in appealing and organised arrangements to promote items. Show less



Pangroove Elegant Events

• Office Administrative Assistant

  • Sep 2018 - Dec 2019

  Monitored calendars and scheduled appointments based on availability and established load limits. Coordinated itineraries and appointments to improve office operations. Served as a central point of contact for outside vendors and assisted with negotiations. Routed agreements, contracts and invoices to correct recipients. Answered office phone and emails to schedule appointments, answer questions and document information. Delivered exceptional customer service through direct communication with clients and team members. Responded to client and vendor inquiries via email and telephone, providing updated and accurate information. Sent invoices to customers and made follow-up phone calls. Show less



Sandals Barbados Resort & Spa

• Photographer

  • Jan 2015 - Aug 2018

  Created and captured moments and memories for guests during their stay. Planned and obtained original shots using innovative thinking and new techniques. Set up lights, backdrops and props for shoots and events. Set up camera control equipment, stands and tripods for shoots. Assisted with training and support of newer staff, ensuring they were comfortable and competent in the process of approaching and communicating with guests, capturing photos and uploading them for subsequent sale. Booked and conducted photoshoots, enhancing the guests' experience and encouraging them to complete the sales process. Captured photos for weddings, important functions and public relations events taking place on the resort. Show less