Experience

Cargoserv Ltd

• Wholesale Import and Export
• 1 - 100 Employee

• Customer service Controller

  • Aug 2017 - Present

  Receive notification of incoming stock Create sales and Purchase orders on Pastel Notify operations & planning of incoming stock - immediate Receive, validate, update systems, file and distribute receiving documentation - Manage cross hauls for the planned export / imports accordingly with nominated transporters Communicate any failures timeously to relevant parties - immediate Receive, validate, update systems, file and distribute shipment documentation – immediate Raise invoices and filter them through to clients upon shipment handling File all closed shipment files, and be able to retrieve them when required – daily Ensure customs requirements are being met Ensure no bonded cargo to be released without customs XE’s Ensure that bonded cargo does not exceed the allowed dwell time Ensure that all documentation is received timeously from operations - continuously Check documentation for accuracy – all required information must be provided and correct - immediate Distribute and file documentation within allowed time frame Gather all information relevant to query within 24 hours of receipt of query Draw up a sequence of events Go to relevant manager to resolve query and get it signed off within 48 hours of receipt of query Maintain company’s image and professionalism at all times when communicating with customers – written and verbal communication Attend to queries immediately and keep the customer and or operational staff informed Adhere to communication requirements as stipulated in SOP’s – notification of incoming stock, notification of shipments, notification of amendments, and notification of failures. Ensure that all information is communicated immediately to clients. Ensure that all rates are valid – for invoicing, valid date range, signed by customer and CS management SOP’s must understood – what does the customer expect, what is the scope of work Raise invoices as per rates and SOP requirements Show less



BridgePort Durbn

• Durban Area, South Africa

• client Liason

  • 2007 - Oct 2015



MCarthy Toyata Durban

• Debtors Clerk

  • Oct 2004 - Jan 2007