Experience

The Ambassador Platform

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Head of Customer Success

  • Oct 2020 - Present

  Work with an exceptional team of Customer Success Managers (CSMs) based in both the UK and Australia to support our growing base of customers across the world. Key focus currently is on the optimisation of processes across our team to increase efficiency, results and ensuring customers receive the highest value at every stage of their journey with us. Championing customer success across the company also involves close collaboration and alignment with all the experts in the Sales, Marketing, Product, Engineering and Accounts teams.

• Customer Success Manager

  • Jun 2019 - Sep 2020

  Work closely with a number of our partners across the UK, Australia, USA and Europe, and ensure that the platform helps them achieve their recruitment and/or outreach objectives. Role involves account management, data analysis, reporting, reviewing and updating processes and liaising with the Product team to feed back suggestions from our partners or proposing own ideas that will benefit all partners.

• University Partnerships Executive

  • Nov 2018 - Jun 2019

  Expand the number of partnerships we have with universities/HEIs, by understanding their recruitment, marketing, access, and social media activities and objectives.Stay up to date with developments and trends in the HE sector



UCL

• United Kingdom
• Research Services
• 700 & Above Employee

• Events Support Staff

  • Sep 2017 - Sep 2018

  Worked with the Communications and Marketing Team to organise events and deliver them smoothly. Examples of events included lunch hour lectures, launches of new buildings and initiatives, and UCL graduation ceremonies. Duties included researching target audiences, ticketing, solving customer queries, recording stock and then hosting VIP guests and academics during graduation ceremonies, and working on information/registration desks whilst delivering these events.

• Student Ambassador

  • Oct 2016 - Aug 2018

  I worked as a student ambassador as part of the Widening Participation team at UCL, working with school children from disadvantaged backgrounds. Duties ranged from leading on Open Days, working on residential summer schools, as well as leading classroom sessions during the Horizons programme with Year 10 and 11s.

• Academic Representative

  • Oct 2016 - Jun 2018

  I was elected as an academic representative for my department and was responsible for collecting and collating feedback from other students and then relaying this information to academic staff during regular meetings, whilst ensuring to suggest sensible and achievable suggestions and actions.



Asda

• Retail
• 700 & Above Employee

• Sales Floor Team Member

  • Nov 2013 - Jan 2018

  Worked in the Chilled section of the large supermarket, helping restock items, organise stock in the warehouse, attending to customer needs as well as general help around the store. Worked in the Chilled section of the large supermarket, helping restock items, organise stock in the warehouse, attending to customer needs as well as general help around the store.



Teach First

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Summer Intern (Science Teacher)

  • Jun 2016 - Jun 2016

  I was selected to be on a two-week immersive programme designed not only to inform participants of the work that the charity does, but also to learn about the UK education system, and the inequalities in it. During the second week, I travelled to an unfamiliar location and taught science to students from different year groups and varying levels of abilities. I particularly enjoyed engaging with the students not only in an academic context, but also to just have discussions regarding their queries about higher education.



UCL

• United Kingdom
• Research Services
• 700 & Above Employee

• Global Citizen

  • Jun 2015 - Jun 2016

  I thoroughly enjoyed taking part in the Global Citizenship Programme run by UCL. It was a two week programme where we focused on certain "grand challenges" - the strand I chose was the Global Health in Future Cities route. We worked in teams assigned to particular cities and had to address medical, political, ethical and environmental issues facing the country. This involved liaising with other countries to negotiate and develop policies with mutual benefit to overcome problems. I thoroughly enjoyed taking part in the Global Citizenship Programme run by UCL. It was a two week programme where we focused on certain "grand challenges" - the strand I chose was the Global Health in Future Cities route. We worked in teams assigned to particular cities and had to address medical, political, ethical and environmental issues facing the country. This involved liaising with other countries to negotiate and develop policies with mutual benefit to overcome problems.



Twickenham Stadium

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Steward

  • Aug 2013 - Dec 2013

  Straight after school picked up a stewarding position at the famous Twickenham Rugby Stadium. Initial shifts involved ensuring visitor safety and general signposting and helping with enquiries but was quickly promoted to help with the hospitality of the families' of the rugby players in the VIP area. Straight after school picked up a stewarding position at the famous Twickenham Rugby Stadium. Initial shifts involved ensuring visitor safety and general signposting and helping with enquiries but was quickly promoted to help with the hospitality of the families' of the rugby players in the VIP area.