Experience

Reliance Industrial

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Data Analyst

  • Jun 2013 - Present

• Data Analyst

  • Jun 2013 - Present

  10 years of experience in Data Analysts for Telecom industry and Customer Support in Technical and non-TechnicalDynamic experience in Site Acquisition, customer service, operations, complaint management, retentions and customer life cycle management



reliance JIo Infocomm

• Estate-Data Manager

  • Jun 2013 - Present

  Reliance Jio Infocomm Ltd [IKYA & TDS Management Consultant Pvt ltd] Working as Project management officer (PMO/Data analyst) in Real Estate at ROTN ; Reliance Jio Infocomm Ltd [IKYA & TDS Management Consultant Pvt ltd] Working as Project management officer (PMO/Data analyst) in Real Estate at ROTN ;



UDIT TECH SERVICES (An Ifra Provider Company & Channel partner of Indus Towers Ltd.)

• Telecommunications
• 1 - 100 Employee

• Site Acquisition & Estate Management

  • Jan 2010 - Jun 2013

  Indus towers limited-ROTN [Randstad India limited & IKYA Pvt ltd] * Acquisition of land / building for erecting towers, getting land lord clearance for sharing the existing towers with other operators / infra up gradation, lease agreement renewals, reducing night access issue sites and handling estate & rental related issues Indus towers limited-ROTN [Randstad India limited & IKYA Pvt ltd] * Acquisition of land / building for erecting towers, getting land lord clearance for sharing the existing towers with other operators / infra up gradation, lease agreement renewals, reducing night access issue sites and handling estate & rental related issues



ACME Telepower LTD

• Estate Officer

  • Sep 2009 - Dec 2009

  [Manpower Services India PVT LTD] [Manpower Services India PVT & Maintenance in CBE cluster * Handling Operation and Maintenance of 950 sites of Indus Towers Ltd in CBE cluster ; * Handling and coordinating the Rental processing vendors to keep 100% rental processing in Cell Sites & ensuring dispatch of the same * Coordinating with LL like rental issues, sharing letter preparation, access issues,TDS related ; * Operations & Maintenance of Mobile towers / Execution / Vendor Coordination(OEM ,SME & Service Vendors)/ Installation & Commissioning of Power Equipments( Diesel generators/PIU/ Power Plants / Battery Banks / Stabilizers / FAS.,ETC) Show less



Tata Tele Business Services

• India
• Telecommunications
• 700 & Above Employee

• Executive-Complaint Management

  • Jan 2008 - Aug 2009

  [Kowchan Knowledge convergence PVT LTD] [Outsourced agency of TATA Teleservices LTD] Complaint Management Executive at ROTN (Coimbatore, Madurai & Salem etc). * Handling Customer complaints in terms of Technical and Non Technical for all Business units (Postpaid, Prepaid, Enterprises and Public Telephony). * Handling customer complaints related to Network. ; * Achieving the Target of Technical & Non-Technical with in the SLA time and reducing the Customer's complaints by addressing the loop wholes in the existing Process. * Co-coordinating with Centralized Backend team for Non technical complaints like Service / Agency / installation / billing / Collection / Not receiving bills / Churn / Account change /Billing address change /DEL change /Shifting / Instrument changes / Refund Process * Personally taking care of Gold & Platinum Customers Queries ; * Random audit happened for Field repair Complaints for improving the Quality of Resolution ; * Preparing and Processing of Vendor bill payment. ; * Making Random audit for Field repair Complaints to improve the Quality of Resolution and CSAT monitoring. * Complaints SLA monitoring and Reduction of Complaint per Subscriber. ; * Training and development of field JE's at the time of New Product Launch and New Process Implementation. * Co-ordinating for complaints with all functions like Login, AV/CV activations, Collections, Finance, SCM and IT. * Responsible for E2E activities in public Telephony Business (ABU). ; * Coordinated for Login, AV, Activations and Recharge card sales ; * Coordinating with backend team for IN related issues. Show less



Sri Laxmi Enterprises

• India
• Financial Services
• 1 - 100 Employee

• Supervisor

  • Apr 2005 - Dec 2007

  [Authorized franchise of TATA Teleservices LTD] Professional Responsibilities: Sri Laxmi Enterprises - Apr 2005 - Dec 2007 [authorized service franchisee for Tata Teleservices Ltd] [Authorized franchise of TATA Teleservices LTD] Professional Responsibilities: Sri Laxmi Enterprises - Apr 2005 - Dec 2007 [authorized service franchisee for Tata Teleservices Ltd]