Experience

Stanley College
• Australia
• Higher Education
• 100 - 200 Employee
• Counsellor

  • Apr 2022 - Present


Bunbury Regional Community College

• Australia
• Primary and Secondary Education
• 1 - 100 Employee

• Registration and compliance Officer

  • May 2021 - Oct 2022

  Policy and procedure writing to ensure compliance with Non government school registration and the Education Act Policy and procedure writing to ensure compliance with Non government school registration and the Education Act



JSW Training & Community Services

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Registration and Compliance Officer

  • May 2021 - Oct 2022

  Writing policies and procedures to ensure compliance with TAC requirements Writing policies and procedures to ensure compliance with TAC requirements


Dept of Education
• Australia
• Education Administration Programs
• 700 & Above Employee
• Senior Human Resources Consultant

  • Aug 2020 - May 2021
• Counsellor

  • Jan 2019 - Jan 2021

Department of Education, Western Australia
• Australia
• Education Administration Programs
• 700 & Above Employee
• Senior Policy Advisor

  • Sep 2019 - Aug 2020


Southern Cross University

• Australia
• Higher Education
• 700 & Above Employee

• Counsellor

  • Jun 2018 - Jul 2019

  Counselling Services and dispute resolution Counselling Services and dispute resolution



Department of Education

• Government Administration
• 700 & Above Employee

• Senior Regulation Officer (Conciliation)

  • Feb 2015 - Jan 2018

  Conciliator for International students and Education Providers in Western Australia Registration of Non-government schools for delivery of education to international students. Regulated compliance with ESPRA Act, ESOS Act and National Code. Registration of Non-government schools (from June 2016) Conciliator for International students and Education Providers in Western Australia Registration of Non-government schools for delivery of education to international students. Regulated compliance with ESPRA Act, ESOS Act and National Code. Registration of Non-government schools (from June 2016)



Department of Education Services

• Government Administration
• 100 - 200 Employee

• Senior Project Officer – Training Accreditation Council

  • Sep 2014 - Feb 2015

  Handles complaints for the Training Accreditation CouncilProjects on implementation of new VET Standards

• Senior Regulation Officer

  • Jul 2013 - Sep 2014

  Senior Regulation Officer (Non-Government Schools) (Jan 2014 – Sept 2014)Provision of a high level of expertise and knowledge in Regulation Audits and Registration.Prepares drafts, briefs, ministerial correspondence, responses, and reports, as required.Provides auditors with documentation to guide reviews of Non-Government Schools.Finalises audit reports before they are sent to the Minister for Education for approval.Senior Regulation Officer (International Education) (July 2013 – Jan 2014)Assessment and decision-making on applications and renewal of registration applications, from providers offering school level courses to international students.Assessment and decision-making on applications and renewal of applications from providers offering Community Based Courses.Resolving questions and policy concerns of providers.Prepares drafts, briefs, ministerial correspondence, responses, speeches and reports, as required.International Education Conciliation work as requiredRepresent DES at meetings and peak body forums Provide information sessions on registration as required.Liaison with Commonwealth agencies and education providers Show less

• Senior Project Officer – International Education

  • Feb 2012 - Jun 2013

  Assists in the implementation of projects relating to the State Government's international education program.Investigates and analyses policy issues associated with projects, prepares project plans and reports on key outcomes being achieved during the course of projects.Provides research and policy expertise on international education and associated public policy issues.Prepares drafts, briefs, ministerial correspondence, responses, speeches and reports, as required.Develops and maintains relevant information, documentation and reporting for various projects.Keeps up to date on governmental policies and national and international trends in international education.Liaises and develops effective linkages with all internal and external stakeholders.Develops relevant policies, procedures and guidelines as a result of policy and market related research.Performs other duties as required.AchievementsFormulating the new contract for the Perth Education City (PEC) funding agreementDesigning grants management templateConceiving and producing International Updates – a newsletter for DES staffModernising Study West Website Appointment as a Conciliation Officer for the Department Show less

• Senior Business Analyst (HDA Lvl 7)

  • May 2012 - Sep 2012

  Managing Public Education Endowment Trust (PEET) transition from Department of EducationProduction of Board Papers and MinutesWorking on the development of the State Strategy for International EducationSpeech Writing for Minister of Education and CEO of DES as requiredDrafting and finalising Perth Education City Funding AgreementPrepares drafts, briefs, ministerial correspondence, responses, speeches and reports, as required.



Australian Electoral Commission

• Government Administration
• 700 & Above Employee

• Divisional Office Manager – Division of Swan

  • Nov 2009 - Feb 2012

  Duties Manage the Cannington office in an electorate of approx. 92,000 people. Manage each Federal election event for the division including the FIFO program Run Non-Parliamentary and Industrial elections as required; assist with State elections Present public information sessions, and school elections as requested. Liaising with Federal MP and providing him with regular reports and updates on the Division. WA trainer for AEC on “soft skills” such as people management. Achievements Successfully conducted the 2010 Federal Election for the seat of Swan in a high-pressure environment for an electorate traditionally a close seat. Appointment as an AEC National Trainer. Formulation of Communication Policy for WA employees Formulation of Informal Voting Management Strategy. Show less



Australian Department of Immigration and Border Protection

• Government Administration
• 700 & Above Employee

• Assistant Manager

  • Jul 2003 - Nov 2009

  Assistant Manager – Partner and Business SkillsJuly 2009- Dec 2009 (A/g EL1 July-Sept 2009 Business Skills)Assistant Manager - Perth Business Centre (457)June 2008 – July 2009Assistant Manager – Student Compliance - DIBPSept 2006 – June 2008AchievementsManaged and delivered program in 457 Visa class within limited time frame.Designed and implemented improved work practices in program areas.Managed a complex and highly sensitive case in 457 that led to a change in media management nationally. Delivered information sessions to Migration Agents Annual Conferences for two visa classes (Student Visas and 457 Visas) with highly positive feedback from the Institute on both occasions.Handled highly sensitive visa cancellations for Australian Government.Managed transition of Student Visa laws and policy with State Government and Education Provider peak bodies.Participation on Working Group in WA for National Code Show less

• Officer in Charge – Community Programmes

  • Sep 2004 - Sep 2006

  Duties: (RGLO) (Commenced November 2005 – September 2006)Assist Reference Group and sub-group members in WA to consult with their communities, and with non-Muslim communitiesAssisting in the development and implementation of the National Action Plan by providing information for briefs, and writing information briefs and other tasks arising from the Reference GroupCollate information as required on the specific themes the sub-groupsAttending and reporting on any forums relevant to the Muslim community organised by NGOs, local and state governments if requiredEstablish links within communities in order to gather and share informationEstablish links within communities in order to detect and discreetly respond to conflict within the communityDuties: (OIC) (17 Sept 2004- November 2005)Manage team of Multicultural and Settlement Officers who do community liaison work and grants management. Train staff on GMS and grants management including audits.Manage yearly grants assessment process Management of MRCs core funding grant using GMS (Grants Management System)Briefs, CIBs and urgent replies written.Represent DIBP at community functions and meetings.Represent DIBP in a number of forums such as WAPEAC, CALD Meetings, SAAP.Community liaison work.Staff Management – PALAs, Timesheet and leave approval, workflow management.AchievementsSuccessful management of the settlement grants program, from training; implementation through to finalisation of a multi-million dollar programs.Nominated by Canberra as benchmark RGLO and reference point for staff nationally.Invited to do presentation in Canberra at Prime Minister’s National Reference Group Conference.Managed successful outcome for Ethiopian Community and their Church Crisis.Built successful and on-going working relationships with State and Federal Departments and Perth’s Muslim community. Show less

• Case Manager - Offshore Parents Centre

  • Jul 2003 - Sep 2004

  Assess Visa applications for Offshore Parents Section.I assessed applications and I made a decision on each application against the Legislation and either grant or issue a refusal to Grant a Visa. Caseload: 200 active cases



Child Support Agency (Australia)

• Government Administration
• 1 - 100 Employee

• Team Coach

  • Apr 2000 - Jul 2003

  Duties: Team Coach (Involves interpreting legislation and training and assessing team members on their understanding and delivery combined with telephone coaching) IT Coach during implementation of new computer system. Higher Duties – Team Leading (Various) APS 6 – Collection Support and COA Team Leader of Entry Level Program & Level 4/5 Skilling Program (3 months) APS 6 Telephone Coach (Assessing staff’s customer service skills, providing feedback and improving the team’s performance) Achievements First “Team Coach” in WA combining roles of Technical Coach and Phone Coach roles successfully. Two Client Service awards for handling complex and difficult clients after feedback to CSA from clients. Design and Implementation of new training package for national use. Show less


Sgio Insurance Ltd.
• Software Development
• 1 - 100 Employee
• Systems Officer

  • 1992 - 1994