Experience

Chain Bridge Bank, N.A.

• United States
• Banking
• 1 - 100 Employee

• SVP & Director of Operations

  • Jan 2020 - Present

  At Chain Bridge Bank, N.A., I direct and oversee end-to-end operations, including the processing of Zelle, Real-Time Payments (RTP), checks, ACH and wire transactions, debit and credit cards, and digital banking. I develop and refine operational policies, procedures, and guidelines, and lead the implementation of digital platforms, products, and services, enhancing client satisfaction and driving business growth. I design and manage the organizational structure, including staff recruitment… Show more At Chain Bridge Bank, N.A., I direct and oversee end-to-end operations, including the processing of Zelle, Real-Time Payments (RTP), checks, ACH and wire transactions, debit and credit cards, and digital banking. I develop and refine operational policies, procedures, and guidelines, and lead the implementation of digital platforms, products, and services, enhancing client satisfaction and driving business growth. I design and manage the organizational structure, including staff recruitment, training, evaluation, and promotion. I set and implement short and long-term objectives, conduct internal audits, provide comprehensive reports to the board of directors, and lead the development of risk assessments for the Enterprise Risk Management committee.

• Vice President & National Banking Division Manager

  • Nov 2017 - Jan 2020

  In this role, I served on the Deposit Committee, shaping deposit products, pricing, and product offerings to meet our clients' diverse needs. I identified opportunities to strengthen clients' financial positions and provided proactive solutions. I also played a key role in managing the bank's operational budget, ensuring resources were used efficiently.

• Assistant Vice President & Commercial Banking Relationship Manager

  • Sep 2014 - Nov 2017

  I developed programs to generate new business and enhance client relationships, contributing to the bank's client-centric approach. I regularly interacted with clients to understand their banking needs and provide additional services or enhancements to existing products.



Marymount University

• United States
• Higher Education
• 700 & Above Employee

• University Office Assistant

  • Aug 2011 - May 2015

  - Advanced to Level 2 Assistant role in recognition of outstanding leadership and mentoring abilities. - Display a strong attention to detail when performing data entry across various software platforms. - Design and deliver comprehensive training programs for new employees and assist supervisors in providing leadership training.

• Sodexo Student Promotions Coordinator and Office Assistant

  • Nov 2011 - Oct 2014

  - Develop proficiency in social media management, including website updates, Facebook posting, and maintaining the dining application, through quick learning and adaptability. - Apply strong time management and organizational skills to design programs that enhance student engagement. - Utilize mathematical and accounting skills to accurately manage the cash register at the end of each shift, manage budgets, and calculate plate costs. - Demonstrate a keen attention to detail and… Show more - Develop proficiency in social media management, including website updates, Facebook posting, and maintaining the dining application, through quick learning and adaptability. - Apply strong time management and organizational skills to design programs that enhance student engagement. - Utilize mathematical and accounting skills to accurately manage the cash register at the end of each shift, manage budgets, and calculate plate costs. - Demonstrate a keen attention to detail and accuracy when recording daily food production numbers.