Experience

eCornell

• United States
• E-Learning Providers
• 200 - 300 Employee

• Operations Team Lead

  • Jul 2018 - Present

  As Cornell University's online learning subsidiary, eCornell provides many of the world's leading organizations with online professional and executive development in the areas of finance, healthcare, hospitality, human resources, leadership, management, and marketing. As an eCornell Student Development Representative, I will personally partner with you to evaluate the best certificate for your personal and professional goals. With 40+ certificate choices, I am confident we can find a certificate to accommodate your educational needs. eCornell students benefit from -- Ivy-league education -- Performance-based learning solutions -- Networking opportunities through the eCornell community world wide -- Industry and subject matter experts with our faculty authors and support team -- Professional development resources Being able to help professionals continue their education and development is a challenging and rewarding experience. Over 15 years of experience in hospitality, finance and leadership roles allow me to better advise on educational programs with Cornell. I am happy to have conversations about any of the certificate programs that eCornell offers. Other Interests: >> Reading >> Crafting >> Video Gaming If you would like to connect, please reach out through the contact details below: twhite@ecornell.com 607-209-0045 Schedule a meeting: https://calendly.com/twhite-cornell Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Expert Retirement Services Representive

  • Jan 2016 - Jul 2018

  Provide clients with assistance in enrolling in a retirement plan, changes to deferrals, and account balance Process transactions i.e. loans, withdrawals, rollovers, investment transfers etc. Assist with online web access, pin change and account set up Educate and offer counsel to clients on plan provisions, investment options, retirement savings and overall financial health Provide clients with assistance in enrolling in a retirement plan, changes to deferrals, and account balance Process transactions i.e. loans, withdrawals, rollovers, investment transfers etc. Assist with online web access, pin change and account set up Educate and offer counsel to clients on plan provisions, investment options, retirement savings and overall financial health



Synchrony Financial Bank/GE Capital Retail Bank

• Charlotte, North Carolina Area

• Customer Service Representative

  • Feb 2014 - Jan 2016

  Cross sell or offer value-added solutions to increase revenue and build brand loyalty Assist callers with account balances, change of an address to more complex issues such as billing disputes Support and provide service via phones, e-mails and faxes in a fast paced environment Cross sell or offer value-added solutions to increase revenue and build brand loyalty Assist callers with account balances, change of an address to more complex issues such as billing disputes Support and provide service via phones, e-mails and faxes in a fast paced environment



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Paymaster/General Cashier

  • Mar 2010 - Jul 2012

  Accurately administered and processed monthly payments and billing information on customer accounts. Monthly reconciliation and review of all payroll related accounts, taxes and 401(k) activity for month endSupervised daily recording and reconciliation of all money deposited by over forty cashiersMaintain daily accurate main safe count of over 60K in US and foreign currency, prepared daily bank depositsHeld daily meetings with department heads, reviewing productivity and identifying problem areasDaily assistance of callers with billing inquiries and billing transactions, while maintaining a record of discrepancies for research and follow upReviewed past due accounts and bad check issues, determined if necessary to forward to collection agency or carried out collection duties personallyMaintain electronic and written databases of letters, forms and contracts received Show less

• Security Officer/Fire Safety Director

  • Jan 2002 - Mar 2010

  Respond to emergencies following departmental processesPrompt response to guest inquiries in person, via telephone, letter, fax or email- professionally and efficiently Research and resolve guest request and concerns with a strong focus on guest retention and satisfactionCoach and counsel personnel through advising, disciplinary action and annual performance reviewsCross trained in Accounting as Accounts Receivable where I provided assistance with refunds and billing inquiryOrganized, cataloged, received and delivered incoming and outgoing packagesOrdered out of stock supplies to maintain acceptable inventory levels Show less



Pinkerton Security- UBS/PaineWebber

• Greater New York City Area

• Security Supervisor/Fire Safety Director

  • Sep 2001 - Apr 2002

  Supervised training of seventeen Security Officers to ensure high quality customer service Announce all incoming guest, act as first point of contact with guest Coordinate guest list for private functions to ensure access to all visiting VIP’s Recommended and implemented new security procedures after 9-11 Order projectors, sound systems, easels and performed general administrative task Supervised training of seventeen Security Officers to ensure high quality customer service Announce all incoming guest, act as first point of contact with guest Coordinate guest list for private functions to ensure access to all visiting VIP’s Recommended and implemented new security procedures after 9-11 Order projectors, sound systems, easels and performed general administrative task



Embassy Suites

• United States
• Hospitality
• 700 & Above Employee

• Security Officer/Fire Safety Director

  • Jun 2001 - Sep 2001

  Researched guest and client disputes by processing all necessary documents Provide customer service for all guest inquiries Delivered billing portfolio’s to guest rooms nightly Daily monitoring of the fire command panel, responsible for the fire and life systems of the hotel Assist callers with locating lost or stolen items Researched guest and client disputes by processing all necessary documents Provide customer service for all guest inquiries Delivered billing portfolio’s to guest rooms nightly Daily monitoring of the fire command panel, responsible for the fire and life systems of the hotel Assist callers with locating lost or stolen items



Millennium Hotels and Resorts

• Singapore
• Hospitality
• 700 & Above Employee

• Security Officer/Fire Safety Director

  • Oct 1997 - Jul 2001

  Conducted investigations and preparation of appropriate written reports Assisted General Cashier with accurate draw counts and safety deposit drops Monitored the fire command panel, responsible for the fire and life systems of the hotel Supervised training of nineteen Security Officers to ensure high quality customer service Assist in daily departmental administrative duties Coach and counsel associates, conduct annual performance reviews Conducted investigations and preparation of appropriate written reports Assisted General Cashier with accurate draw counts and safety deposit drops Monitored the fire command panel, responsible for the fire and life systems of the hotel Supervised training of nineteen Security Officers to ensure high quality customer service Assist in daily departmental administrative duties Coach and counsel associates, conduct annual performance reviews



First Security Corp

• Greater New York City Area

• Security Supervisor

  • Sep 1997 - Nov 1998

  Supervised training of eight lobby concierges Assisted General Cashier with accurate draw counts and safety deposit drops Recorded and reserved passes for incoming guest Verified all company personnel identification Assisted in the planning, coordinating and implementing of security details for special functions Supervised training of eight lobby concierges Assisted General Cashier with accurate draw counts and safety deposit drops Recorded and reserved passes for incoming guest Verified all company personnel identification Assisted in the planning, coordinating and implementing of security details for special functions



Macy's

• United States
• Retail
• 700 & Above Employee

• Selling Specialist

  • Mar 1992 - Sep 1997

  Provided prompt and courteous customer service with billing and payment inquiries Maintained an accurate daily cash draw count Performed nightly register audits for accuracy Execute price changes, ordered out of stock merchandise, and inventory control Suggest additional items, up-sell, and ring sales Provided prompt and courteous customer service with billing and payment inquiries Maintained an accurate daily cash draw count Performed nightly register audits for accuracy Execute price changes, ordered out of stock merchandise, and inventory control Suggest additional items, up-sell, and ring sales