Thainá S.

Analista de suporte técnico at Single Point Technology
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR

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Bio

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Credentials

  • Programação para Internet com HTML5 e CSS3
    Digital Innovation One Inc.
    Jul, 2020
    - Nov, 2024

Experience

  • Single Point Technology
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Analista de suporte técnico
      • Nov 2020 - Present

      Realizo atendimentos de suporte N1 através de e-mail, telefone e WhatsApp para resolução de problemas relacionados à plataforma, auxilio os clientes com eventuais dúvidas, realizo treinamentos para novos clientes, e atuo também como QA validando os desenvolvimentos realizados. EN: I perform level 1 support through email, phone, and WhatsApp for platform-related issue resolution. I assist customers with any questions they may have, provide training to new customers, and also serve as a QA, validating the developments made. Show less

Education

  • Universidade Anhembi Morumbi
    Graduação Tecnológica, Gestão de Tecnologia da Informação
    2018 - 2020

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