Experience

The Orchard

• Ireland
• Retail
• 1 - 100 Employee

• Senior Sales

  • Jan 2022 - Present

  • Weber Expert I actively engage with customers to promote sales and meet targets. By showcasing the features and benefits of products, I effectively upsell and cross-sold items, maximizing revenue. Through persuasive communication, I convince customers to make additional purchases and guide them towards suitable alternatives when necessary. • Sales based on achieving daily goals • Customer Service and Technical Support Delivering exceptional customer service is at the forefront of my duties. I greet customers with a friendly demeanor, actively listen to their needs, and provide them with knowledgeable assistance. I offer product recommendations, answer inquiries, and resolve customer concerns promptly and courteously. • Stock Control This involves monitoring stock levels, conducting regular stock checks, and updating product displays. I also assist in receiving and unpacking new merchandise, ensuring items were accurately labeled and organized. • Visual Merchandising I contribute to maintaining an appealing and organized store layout. By arranging products in an aesthetically pleasing manner, I enhance the overall shopping experience. I regularly rotate displays, restock shelves, and ensure that product information and pricing are clearly visible. Show less



Kelvin Bott Photography www.kelvinbottphotography.com

• Ireland

• Photographer

  • Jan 2020 - Present

  www.kelvinbottphotography.com Fine Art Photography www.kelvinbottphotography.com Fine Art Photography



The Westbury Mayfair, A Luxury Collection Hotel, London

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Customer Service Specialist

  • Aug 2019 - Jan 2021

  • Delivering a high customer service level to all clients by acting with a customer comes to the first attitude and connecting with the customer. • Supporting the management with the overall operation to find ways to build sales, profitability, guest counts, and effective cost controls. • Maintaining HACCP standards and procedures. • Solving any issues or complaints from clients, often thinking outside of the box to solve any unusual problem. • Receiving orders, processing payments, and responding appropriately to customer issues. Show less



SPAR Ireland

• Ireland
• Retail
• 100 - 200 Employee

• Assistant Manager

  • Jan 2017 - Aug 2019

  • Stock Control, Sales, Orders, Promotions and Daily Reports • Packing, Delivery Checks • Staff management including rosters and training staff members • Customer Service • Stock Control, Sales, Orders, Promotions and Daily Reports • Packing, Delivery Checks • Staff management including rosters and training staff members • Customer Service



WEG

• Brazil
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Administrative Assistant

  • Jan 2012 - Jun 2016

  • Managing performance. Tracking and reporting critical business metrics. Using data to optimize processes, solve problems, and track results. • Banking operations, PROEX and daily summary reports. • Assisting customers and partnered companies via telephone and remote email to diagnose technical issues related to operating trading system and peripherals. • Supporting all initiatives aimed at performance and quality improvement, including change management efforts within the area of responsibility. • Organizing and facilitating activities to ensure conformance to establish requirements regarding quality, safety, employee relations, productivity, and cost scheduled volume outputs. • Keeping the business running - executing key business processes that maintain continued success. • Developing advanced customer service skills and the ability to communicate clearly with others, including sharing technical information with non-technical users. • Collaborating with cross-functional stakeholders, including engineering, business intelligence, supply chain, recruiting, and finance. Show less