Product Specialist

• Aug 2022 - Present

Product Manager / UX Designer

• Oct 2021 - Apr 2022

Freelancer

• Jun 2018 - Sep 2021

Ux/Ui, SEO, Product Research & Competitor Benchmarking, Strategy Planning, Web designing and development (WordPress/ Joomla/Wix) Ux/Ui, SEO, Product Research & Competitor Benchmarking, Strategy Planning, Web designing and development (WordPress/ Joomla/Wix)

Associate Product Manager

• Apr 2016 - Oct 2017

• Collaborate with cross-functional teams likes UX/UI, technical, testing, sales, marketing, analytical and other support teams to launch products on time. • Provide suggestions and propose new product ideas to senior management. • Conduct meetings with cross-functional teams to understand the complexity of developing and releasing a product based on which Roadmaps are planned. • Develop product documentation to communicate and align key components of upcoming features and products to… Show more • Collaborate with cross-functional teams likes UX/UI, technical, testing, sales, marketing, analytical and other support teams to launch products on time. • Provide suggestions and propose new product ideas to senior management. • Conduct meetings with cross-functional teams to understand the complexity of developing and releasing a product based on which Roadmaps are planned. • Develop product documentation to communicate and align key components of upcoming features and products to internal teams using Confluence tool. • Create use cases, user stories, customer journey maps based on the designs that are proposed to the management and create documents and assign tasks to the development and UI/UX team on JIRA for implementation. • Use Agile/Scrum and Kanban methodology to track and manage the projects to ensure quick and timely releases. • Wireframing and Prototyping. • Monitor market trends and competitor performance and analyse gaps to update promotional strategies to maximize sales. • Test the product along with the testing team and raise bugs and assign it to the technical team based on priority of the issue on JIRA for a resolution. • Report day to day activities to the senior manager. Show less • Collaborate with cross-functional teams likes UX/UI, technical, testing, sales, marketing, analytical and other support teams to launch products on time. • Provide suggestions and propose new product ideas to senior management. • Conduct meetings with cross-functional teams to understand the complexity of developing and releasing a product based on which Roadmaps are planned. • Develop product documentation to communicate and align key components of upcoming features and products to… Show more • Collaborate with cross-functional teams likes UX/UI, technical, testing, sales, marketing, analytical and other support teams to launch products on time. • Provide suggestions and propose new product ideas to senior management. • Conduct meetings with cross-functional teams to understand the complexity of developing and releasing a product based on which Roadmaps are planned. • Develop product documentation to communicate and align key components of upcoming features and products to internal teams using Confluence tool. • Create use cases, user stories, customer journey maps based on the designs that are proposed to the management and create documents and assign tasks to the development and UI/UX team on JIRA for implementation. • Use Agile/Scrum and Kanban methodology to track and manage the projects to ensure quick and timely releases. • Wireframing and Prototyping. • Monitor market trends and competitor performance and analyse gaps to update promotional strategies to maximize sales. • Test the product along with the testing team and raise bugs and assign it to the technical team based on priority of the issue on JIRA for a resolution. • Report day to day activities to the senior manager. Show less

Web Engineer

• Apr 2011 - Apr 2016

• Guide and assist clients with their e-commerce website, domain names, business emails accounts and their personal Yahoo email accounts associated with their online businesses. • Collect, define and translate client requirements into project designs and implementation plans. • Provide suggestions to modify and redesign existing websites based on latest UI/UX trends in order to improve navigation, enhance visuals and strengthen search engine rankings. • Proposed user-friendly… Show more • Guide and assist clients with their e-commerce website, domain names, business emails accounts and their personal Yahoo email accounts associated with their online businesses. • Collect, define and translate client requirements into project designs and implementation plans. • Provide suggestions to modify and redesign existing websites based on latest UI/UX trends in order to improve navigation, enhance visuals and strengthen search engine rankings. • Proposed user-friendly e-commerce website design to clients which resulted in decreased cart abandonment rate, and increased their online sales after go-live date. • Proposed SEO strategy and intuitive interface for website and ecommerce site to achieve prominent rankings across top browser platforms, including Google and Bing. • Assist clients to design and develop their websites using Yahoo Tools like Yahoo Site Solutions, Yahoo SiteBuilder, Yahoo Store editor along with third-party tools like Adobe Dreamweaver and CMS tools such as WordPress, Joomla • Responsible for high profit generating e-commerce stores with Yahoo Small Business and ensure that the stores are always up and running without any downtime. • Report issues and bugs to the engineering team which affects the functionality of the client website using JIRA. • Collaborate and follow up with engineering teams and escalation teams to get issues resolved within 12hrs. Additional Responsibilities: • Worked with in-house web designers to create sleek and innovative UI design templates which were integrated in the Yahoo Tools. • Trained customer support staff to answer client’s questions related to the tools and to train, educate and answer questions. Show less • Guide and assist clients with their e-commerce website, domain names, business emails accounts and their personal Yahoo email accounts associated with their online businesses. • Collect, define and translate client requirements into project designs and implementation plans. • Provide suggestions to modify and redesign existing websites based on latest UI/UX trends in order to improve navigation, enhance visuals and strengthen search engine rankings. • Proposed user-friendly… Show more • Guide and assist clients with their e-commerce website, domain names, business emails accounts and their personal Yahoo email accounts associated with their online businesses. • Collect, define and translate client requirements into project designs and implementation plans. • Provide suggestions to modify and redesign existing websites based on latest UI/UX trends in order to improve navigation, enhance visuals and strengthen search engine rankings. • Proposed user-friendly e-commerce website design to clients which resulted in decreased cart abandonment rate, and increased their online sales after go-live date. • Proposed SEO strategy and intuitive interface for website and ecommerce site to achieve prominent rankings across top browser platforms, including Google and Bing. • Assist clients to design and develop their websites using Yahoo Tools like Yahoo Site Solutions, Yahoo SiteBuilder, Yahoo Store editor along with third-party tools like Adobe Dreamweaver and CMS tools such as WordPress, Joomla • Responsible for high profit generating e-commerce stores with Yahoo Small Business and ensure that the stores are always up and running without any downtime. • Report issues and bugs to the engineering team which affects the functionality of the client website using JIRA. • Collaborate and follow up with engineering teams and escalation teams to get issues resolved within 12hrs. Additional Responsibilities: • Worked with in-house web designers to create sleek and innovative UI design templates which were integrated in the Yahoo Tools. • Trained customer support staff to answer client’s questions related to the tools and to train, educate and answer questions. Show less

Senior Technical Support Officer

• Apr 2009 - Apr 2011

• Troubleshoot issues/errors related to Microsoft operating systems and Microsoft tools installed on user devices by replying appropriately to their queries on Microsoft Answers. • Respond to queries raised by end users and ensure that their concerns are addressed on time. • Review posts written by the Technical support representatives before uploading it on the Microsoft Answers Community Forum. • Writing Knowledge Base articles for Microsoft help pages and Virtual database which was… Show more • Troubleshoot issues/errors related to Microsoft operating systems and Microsoft tools installed on user devices by replying appropriately to their queries on Microsoft Answers. • Respond to queries raised by end users and ensure that their concerns are addressed on time. • Review posts written by the Technical support representatives before uploading it on the Microsoft Answers Community Forum. • Writing Knowledge Base articles for Microsoft help pages and Virtual database which was used and referred by other customer support officers to resolve issues. Additional Responsibilities: • Performing quality analysis for team. • Training new hires. Show less • Troubleshoot issues/errors related to Microsoft operating systems and Microsoft tools installed on user devices by replying appropriately to their queries on Microsoft Answers. • Respond to queries raised by end users and ensure that their concerns are addressed on time. • Review posts written by the Technical support representatives before uploading it on the Microsoft Answers Community Forum. • Writing Knowledge Base articles for Microsoft help pages and Virtual database which was… Show more • Troubleshoot issues/errors related to Microsoft operating systems and Microsoft tools installed on user devices by replying appropriately to their queries on Microsoft Answers. • Respond to queries raised by end users and ensure that their concerns are addressed on time. • Review posts written by the Technical support representatives before uploading it on the Microsoft Answers Community Forum. • Writing Knowledge Base articles for Microsoft help pages and Virtual database which was used and referred by other customer support officers to resolve issues. Additional Responsibilities: • Performing quality analysis for team. • Training new hires. Show less