Experience

Rage SA

• South Africa
• Retail
• 300 - 400 Employee

• Information Technology Support Specialist

  • Apr 2023 - Present

  Consulting with IT managers and other departments as required. Providing IT assistance to staff and customers. Training end-users on hardware functionality and software programs. Resolving logged errors in a timely manner. Monitoring hardware, software, and system performance metrics. Updating computer software. as well as upgrading hardware and systems. Maintaining databases and ensuring system security. Documenting processes and performing diagnostic tests. Keeping track of technological advancements and trends in IT support Show less



Right to Care

• South Africa
• Hospitals and Health Care
• 700 & Above Employee

• IT Service Desk Analyst

  • May 2022 - Present

  Testing and analyzing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimize IT performance and prevent future problems. with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations of new software and hardware. Providing support to users and being the first point of contact for error Show less



Altron

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Software Engineer Intern

  • Nov 2020 - Oct 2021

  Technical skills: HTML5, CSS, JavaScript , jQuery, Bootstrap, HTML/CSS, PHP, C#, ASP.Net, Oracle, and SQL Server Expertise in programming & coding, solution design, project management, software testing, database management, product development, and Agile methodologies Debugging and testing code. Documenting and testing new software applications Researching, investigating, and fixing a wide range of technical issues Collaborating with senior leaders Approaching problems and creating solutions Proactively learning about new technologies. Microsoft SQL, Azure 900, Azure Administrator. Show less



Sasol

• South Africa
• Chemical Manufacturing
• 700 & Above Employee

• Business Analyst Intern

  • Sep 2019 - Aug 2020

  Analyze business goals, objectives, and needs. Help plan and design business processes make recommendations for improvement. Perform research and analysis in support of operations. Assist in resolving business issues using systems and data. Estimate costs and benefits of multiple actions and/ or solutions and provide recommendations. Help launch new initiatives. May perform additional projects upon requests. Analyzing data to identify patterns and inconsistenciesSupporting the business analysis team in developing business plans and strategies Creating technical reports and manuals for end-users Evaluating new system resources and processes Helping the marketing team create new advertising materials Developing workflow charts for system changes Monitoring each project's progress and optimizing processes. Served as the point of contact to understand, elicit, and conduct analysis. Gathered Business Requirements by interviewing Stakeholders, Business Users and Subject matter experts. Conducted JAD sessions with Business Users, Stakeholders, and Technical teams to get a clear understanding of requirements, and development solutions to meet customer needs. Documented and delivered work item artifacts as needed, such as; project plans, functional/technical requirements, work estimates, and test cases. Applied Unified Modeling Language to create Use Case Diagrams, Activity Diagram, Sequence Diagrams and Cross-Functional Diagrams to explain Business Processes and workflows Prepared screen mockups and prototypes based on customer requirements and presented them to various stakeholders. Analyzed Business Requirements to recommend solutions based on the existing system functionality, and potentially new functionality. Served as Product Owner/Scrum Master to create Product Backlog, and conduct Sprint Planning, Daily Standup, Sprint Review, and Team Retrospective meetings for a series of Agile sprints. Show less



University of Johannesburg

• South Africa
• Higher Education
• 700 & Above Employee

• IT Support Technician

  • Apr 2019 - Sep 2019

  Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations of new software and hardware. Providing support to users and being the first point of contact for error reporting. Establishing good relationships with all departments and colleagues. Conducting daily backup operations. Managing technical documentation. Show less



Unilever Field Sales

• JHB

• Assistant Merchandiser

  • Jun 2015 - Aug 2018

  Ordering of Stock, picking stocks, writing returns, cleaning shelfs, checking expiring stock and etc Ordering of Stock, picking stocks, writing returns, cleaning shelfs, checking expiring stock and etc