Experience

Mercantile Bank

• Financial Services
• 200 - 300 Employee

• • Nov 2011 - Present

  1 AdministrationCo-ordinate the support service unit’s administration responsibilities by:a. Request quotations from suppliers for the repair and maintenance of the Banks premises and facilitiesb Get authorization c. Maintain a record support service unit’s expenditure for analytical and for budget preparation e. Compile detailed files on all Bank vehicles, f. Collation of all staff records and movements for the mailroom employees and handyman g. Maintain records & admin relating between mail room and business centre requirements where applicableh. Verify invoices against work and P/O’s issued2 Facilities managementa. Assist management to resolution of requests and incidents submittedb. Arrange for emergency call-out of preferred suppliers in consultation with management when requiredc. Arrange for the repairs to building, equipment, signage, electrical faults etc d. Co-ordinate the maintenance of electrical services e. Check /oversee maintenance of the environment (air conditioners, access control, alarms and safety equipment) and the special considerations that apply in this environmentf. Conduct on-site inspection of facilities periodically. Complete a checklist and make comments where applicable. Hand to management for processingg. Monitor NetBotz system daily for any errors and action faults after consultation with management. Consult service provider for corrective.3 Securityh. Ensure access control data base is maintained and records is provided to Admin and HR as requiredi. Verification of guards / duties as per SLA and corresponds to Bank requirementsj. Monitors rosters and attendancek. Co-ordinate with service provider to ensure adhoc requirements are metl. Attend to any service calls from business centres or head office to attend to faulty security equipment. Ensure in case of an alarm, all exit doors are opened at head office and staff are directed to assembly point. n. Reset following an evacuation process Show less

• • 2011 - 2013

• • Feb 2008 - Nov 2011

  :1. Scrutiny of entries processed by retail branches2. Verification of entries processed against various reports3. Querying of any entries that do not comply with laid down procedures4. Ensure incorrect entries are rectified as per laid down procedures5. Query resolution6. Any other duties that may be required from time to time

• • Sep 2007 - Feb 2008

  1. Dealing with telephonic requests, queries and enquiries timeously and efficiently from customers and achieving high level of first call resolution2. Provide professional telephonic support to both internal and external customers daily3. Action Credit Card authorizations as requested4. Documenting client complaints in the client’s complaint template daily5. Identifying and escalating bank system problems to manage