Experience

Arnot Opco Coal Mine

• South Africa
• Mining
• 1 - 100 Employee

• Information Management Officer

  • Feb 2023 - Present

  Middelburg, Mpumalanga, South Africa Provide organisational information management strategy by facilitating the definition, design, and implementation of information management processes

• Information Technology Associate

  • Feb 2021 - Present

  South Africa • Systems management and internal process analysis. Mainly process mapping and development for ERP, shared service and internal processes. • Draft and propose business and stakeholder requirements for optimum operation. • Identify business constraints for further improvements and new systems developments. • Testing of automated workflows through Microsoft package and match policies to the workflows • Conduct analysis on organizational network infrastructure for further… Show more • Systems management and internal process analysis. Mainly process mapping and development for ERP, shared service and internal processes. • Draft and propose business and stakeholder requirements for optimum operation. • Identify business constraints for further improvements and new systems developments. • Testing of automated workflows through Microsoft package and match policies to the workflows • Conduct analysis on organizational network infrastructure for further improvements and maintenance • Hardware and software management • Contact person for some commercial and IT engagements



EY

• Entertainment Providers
• 1 - 100 Employee

• Information Technology Business Consultant

  • Jul 2019 - Dec 2020

  Johannesburg Area, South Africa • Junior Business Analyst with ITIL and Business process management and modelling concepts, • Conduct analysis and working methods on Location and facilities Management, participated in a Shared Service Centre analysis that transforms current business process to automation management through ERP methodologies. •Conducted administration, tracking of items (Actions, Risks, Issues, budget and billing) • Data flow and Analysis • Create and present user Stories



Bidvest Protea Coin

• South Africa
• Security and Investigations
• 700 & Above Employee

• Key Account Representative Intern

  • Aug 2018 - Jul 2019

  Pretoria Area, South Africa • Monitoring key accounts and ensuring customer retention. • Gathering and management of data/ information from clients and also identify business potential growth and development from raw data and information gathered. • Monitor the service level agreements and identify trends and patterns where there's failure and escalate for resolutions and reporting. • Analyse data and create mappings to identify trends



Hollard Insurance

• South Africa
• Insurance
• 700 & Above Employee

• Call Center Agent

  • Jul 2016 - Nov 2016

  Johannesburg Area, South Africa Extract data through cold calling, conduct telephone sales as well as capture data received from potential customers, administer and manage all the information received.