Thabo Andile Mazaza
Service Delivery Manager at Ekwantu Consulting (Pty) Ltd- Claim this Profile
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Topline Score
Bio
Credentials
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A+
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Active Directory Administrator
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Business writing
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Communication Skills
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Customer Excellence
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ITIL
ITIL Certified -
Interpersonal Skills
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Matric Certification
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Microsoft Exchange Administrator
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N+
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Experience
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Service Delivery Manager
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Jul 2022 - Present
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eCubed
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United Kingdom
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Philanthropic Fundraising Services
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Service Delivery Manager
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Aug 2021 - Present
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Standard Bank Group
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South Africa
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Financial Services
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700 & Above Employee
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Service Availability Manager
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Dec 2014 - Oct 2021
- Service availability and stability with agreed SLAs- Ensure SLAs and defines and in place- Be the single point of contact for escalations - Co-ordinate, drive and communicate service restoration activities during service outages- Provide Executive Summaries post outages- Standby duties- Stakeholder management and communication- Weekly service meetings with stakeholders - Drive Service Improvement Initiatives
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Customer Care Agent
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Oct 2013 - Nov 2014
Attend all IT support escalations within PBB and CIB space.- All escalations on Remedy and TeamTrack for SA and ROA users.- Work with all the IT support teams in the bank including Dimension Data to resolveany outstanding user problems.- In charge of the RFS Escalations Mailbox attend to all emails sent to the Mailbox.- Also assist with Group Escalations Mailbox.- Also have to advise users in process for all requests and Incidents.- Send out communication to Managers and Department Heads with feedback andUpdate on their escalations.- Assist users with getting resolution on urgent requests by communicating to supportthe criticality of the request. Show less
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Education
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Phefeni Senior Secondary School
Community
