Experience

GEOTAB AFRICA

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Learning and Development Practitioner

  • Nov 2020 - Present

  - Systems Training and Implementation for external clients on GEOTAB Telematics Front End Solutions - Conducting training sessions to educate employees about changes in policies and procedures related to their jobs -Coordinating with other departments to ensure that all changes are implemented smoothly and efficiently -Developing and implementing communication plans to inform employees of upcoming changes -Conducting employee surveys to gauge satisfaction levels with current practices and measure interest in new initiatives - Assess training needs for new and existing employees. - Identify internal and external training programs to address competency gaps. - Organize, develop or source training programs to meet specific training needs. - Design and develop learning materials - Develop E-learning content - Develop Training Videos and other supporting aids - Map out training plans for individual employees. - Present training programs using recognized training techniques and tools. - Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching. - Design and develop assessment tools to measure training effectiveness. -Upload and maintain content on Moodle and Google Classroom - Report on training outcomes. - Provide support and guidance on learning needs and opportunities to staff. - Maintain employee training records and external training records - Handle logistics for training venue and equipment. - Conduct all webinar/podcast sessions. - Assist with SETA Discretionary Grants (DG) applications - Create and maintain relationships with export (Africa) clients - Manage and maintain in-house training facilities and equipment. - Train our existing customer base on our software program. - Compile and Submit Annual WSP/ATR - Conduct all the training for all Export (Africa) clients. -Process invoices for training. -Ensure vendors are contracted in line with procurement guidelines Show less



Self Employed

• United States
• 700 & Above Employee

• Learning and Development Consultant

  • Jan 2013 - Oct 2020

  Facilitation of various learning programs which include but is not limited to the following:  Facilitator  Business Presentation Skills  Skills Development Facilitator  Assessor training  Moderator Training  Basic Financial Management  Diversity  Mentoring and Coaching  Working on Heights  First Aid – Level 1 – 3  Basic Fire Fighting  Safety Harness  Risk Assessment  Use and Maintain power hand tools on a construction site Ensuring that learners are informed of emergency procedures prior to sessions beginning Guiding learners on the accurate completion of various documentation Planning and preparing learners for assessments Conducting Assessment of Outcomes Based Learning Programmes Enrich courses with visual aids to engage trainees Measure outcomes from trainings Research and recommend learning equipment Create Training Reports to provide feedback for sessions Evaluating training sessions which have taken place Catering for Learners various styles in a training session Manage group dynamics during sessions – ensure that minimum healthy conflict takes place or is avoided Addressing learners special needs by adapting Provide ongoing learner support to ensure the understanding of content Designing and developing slides for training Reviewing training material continuously Show less



FNB South Africa

• South Africa
• Banking
• 700 & Above Employee

• CUSTOMER INITIATED SPECIALIST

  • May 2011 - Nov 2012

  Work in a team to meet targets Following leads and selling products to Customers Handling various customer requests Coach and train new staff members on FNB products. General Administration work Providing Customers with product and service information on new or existing products Giving advice to clients on their current financial status Facilitate strategies to different departments on how to sell products to customers. Training existing staff members of any new products and existing product development. Explaining in detail how each kind of cheque account will save money or be an advantage for the client Ensuring all targets done on a daily basis Making sure client’s banking experience is always attended by other clients to satisfaction Assist in developing training methods to be used for new staff members. Obtained advanced skills in handling customer objections and questions Show less



O'Keeffe & Swartz

• South Africa
• Financial Services
• 200 - 300 Employee

• Call Center Representative

  • Oct 2010 - Apr 2011

  Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Up sell products and services. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Demonstrate and explain products, methods, or services in order to persuade customer to purchase the products. Analysing and identifying client’s needs and requests, then offer best suitable product and pricing. Multi-skilled in offering and selling of various kinds of short term insurance Show less