Thabelo RANTHONA

ISP Support Technician at Econet Telecom Lesotho
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Contact Information
us****@****om
(386) 825-5501
Location
Maseru District, Lesotho, LS

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Credentials

  • Cert Prep: Microsoft Security Operations Analyst Associate (SC-200)
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Implementing and Administering Microsoft Sentinel
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Aligning Customer Experience with Company Culture
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Building Rapport with Customers
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Developing a Service Mindset
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Introduction to Identity and Access Management
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Listening to Customers
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Cisco Network Security: Cisco Firewall Technologies
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Data Science and Analytics Career Paths and Certifications: First Steps
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Networking Foundations: Local Area Networks (LANs)
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • The 10 Pillars of Customer Experience
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Business Acumen for Project Managers
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Change Management for Projects
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Cisco CCNA (200-301) Cert Prep: 2 IP Connectivity and Services
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Cisco CCNA (200-301) Cert Prep: 3 Security, Automation, and Programmability
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Cisco Network Security: Secure Access
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Coaching Skills for Leaders and Managers
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Communicating with Empathy
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Communication Foundations
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Cybersecurity at Work
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Exam Prep: Microsoft Identity and Access Administrator (SC-300)
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Interpersonal Communication
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Learning Cisco CLI Router Configuration
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Learning Cisco CLI Switch Configuration
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Navigating Complexity in Your Organization
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Prepare for the Cisco CCNA (200-301) Exam
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Cybersecurity Awareness: Phishing Attacks
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Retail Customer Service
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Sales Well-being: Managing Anxiety, Burnout, and Rejection
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Building Your Team
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Cisco CCNA (200-301) Cert Prep: 1 Network Fundamentals and Access
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Leading and Motivating People with Different Personalities
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Learning IP Addressing
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Providing Legendary Customer Service
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Strategic Thinking
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Azure Active Directory: Basics
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Being an Effective Team Member
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Cisco CCNA (200-301) Test Prep
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Cisco Networking Foundations: Fundamentals of Cisco Networking
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Customer Service: Creating Customer Value
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Innovative Customer Service Techniques
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Learn Emotional Intelligence, the Key Determiner of Success
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers (2019)
    LinkedIn
    May, 2022
    - Nov, 2024
  • Digital Transformation
    LinkedIn
    May, 2022
    - Nov, 2024
  • Networking Foundations: Networking Basics
    LinkedIn
    May, 2022
    - Nov, 2024
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    Microsoft
    Mar, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Feb, 2022
    - Nov, 2024
  • Teamwork Foundations
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Listening to Customers
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • The Six Morning Habits of High Performers
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • (ISC)² Candidate
    (ISC)²
    May, 2023
    - Nov, 2024
  • Microsoft Certified: Security Operations Analyst Associate
    Microsoft
    Feb, 2023
    - Nov, 2024
  • Microsoft Azure Fundamentals
    Microsoft Azure
  • Sprints Hurdles & RRelays Coach
    World Athletics

Experience

  • Econet Telecom Lesotho
    • Lesotho
    • Telecommunications
    • 400 - 500 Employee
    • ISP Support Technician
      • Feb 2016 - Present

  • Self-employed
    • Maseru-Berea, Berea, Lesotho
    • Track and Field Sprints Coach
      • Dec 2012 - Present

Education

  • Lerotholi Polytechnic
    Diploma, Computer Systems
    2008 - 2011

Community

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