Project Manager

• Jan 2023 - Present

Product and Project Manager

• Aug 2019 - Apr 2022

- Collaborated in a cross-functional team on the foundation of the institution's new sector, understanding the customer's journey, designing and mold the product, through the lens of business metrics - Cooperated from start-to-finish, taking charge of the strategic planning, research and analysis of the migration from in-person to virtual lectures of more than 2.000 students in 2 months, enabling the continuity of activities even with the advent of the pandemic - Implemented the use of agile frameworks and project management best practices, improving risk management, release management, roadmap control, product lifecycle and increasing stakeholder involvement, reducing project execution time by 33% - Conducted research and analyzed data to understand the costumer's needs to do the implementation and the management of customer support, improving service for more than 7,000 users, with 90% of tickets being answered in compliance with the service-level agreement (SLA) - Helped the business scale efficiently and effectively, mapping the company to understand the gaps and opportunities, and used these information to implant IT solutions and outsourcing to support the institution's activities

Product and Project Manager

• Jul 2018 - Jul 2019

-Assisted in structuring the institution's IT unit, guiding and coordinating all its related activities. -Created a governance roadmap for the IT department, outlining areas for improvement to increase the effectiveness and efficiency of the institution's IT sector. In one year, 75% of the recommendations were implemented, reaching the maximum level of IT governance maturity in the assessment made by the Federal government -Managed the Information and Communication Technology Committee. -Elaborated on the Master Plan for Information and Communication Technology. -Prepared management and governance plans, policies and regulations. -Coordinated the implementation of solutions and acquisitions.

Project and Product Manager

• Mar 2017 - Jul 2018

-Planned and coordinated the Electronic Information System (SEI) implementation project responsible for automating all processes performed manually, reducing the average processing time by 60% and saving 600,000 dollars in the first year of implementation -Improved the software development process, trained the development team and implemented the improvement -Collaborated with IT policies and regulations, including the information security policy -Mapped the organization's budget processes.

Operations Assistant

• Aug 2014 - Feb 2017

- Supported the commercial area in market intelligence, conducting internal training focused on Microsoft products- Maintained the internal operational management and interaction with the suppliers in the alignment, resulting in the achievement of goals- Supported and monitored the projects.- Allocated resources in the project portfolio.- Performed the integration between stakeholders.- Prepared project documentation

Intern

• Mar 2012 - Aug 2014

-Assisted in project management activities

School Tutoring Teacher

• Mar 2010 - Aug 2011