Senior Manager

• Nov 2020 - Present

Lead Country Quality Manager

• Jan 2017 - Dec 2020

Business Unit Head: Quality Manager

• Jan 2013 - Jan 2017

Responsible for the analysis, development, and operation of quality systems and tools to meet customer requirements. This includes ensuring a profound understanding of customers’ needs, facilitation of methodologies, process management, continuous improvement activities, business process re-engineering, embedded quality and preventive activities.Sets and implements overarching Quality mission and strategy, and ensures implementation of related Quality policies and guidelines, for all assigned quality areas or organization units.• Defines and / or implements quality policy, guidelines, methods and processes for all business processes of one or more assigned unit(s).• Ensures adherence and updates process in conjunction with the Business Process Owner (BPO)/Sub Process Owner (SPO) process teams.• Sets up quality improvement projects and oversees the milestone and target achievements.• Consults to process teams and to barrier removal teams.• Develops and ensures execution of metric collection plans.• Manages the process metric goals in partnership with the project lead or unit management.• Drives process measurement initiatives, including scorecards and other metrics.• Shares best practices across the project team and/or the business segment.• Manages organization unit(s) assigned, and leads and/or coordinates dedicated Management, Professionals and staff. ADDITIONAL RESPONSIBILITIES• Supplier Quality Management• Manufacturing Quality Management Show less

Quality Manager

• Oct 2010 - Dec 2012

Metallurgical service: Ø Ensuring that materials comply with international standards Ø Ensuring that no un-approved material are used on any product Ø Implementing metallurgical standards according to user’s requirements in line with material standards Ø Approving all documentation regarding material changes to all products and components Ø Heat-treating tool steels Ø Mechanical materials testing for tension, compression, ending, impact or fatigue Ø Compiling metallurgical specifications Ø Conducting studies on corrosion prevention and testing Ø Assisting suppliers with material selection when a required material is not available investigations. Manage Defect and Failure Investigations: Ø Conducting and coordinating investigations Ø Implementing proposed changes Materials Analysis: Ø Handling material composition analysis Ø Material and metal characterisation Ø Interpreting characterisation test results Ø Verifying materials and metals quality. Quality Management: Ø Implementing, monitoring and controlling a quality system Ø Designing controls to alleviate customer complaints, returns or rejections Ø Implementing, monitoring and controlling internal quality Ø Supporting process development Ø Finding solutions for and resolving customer complaints Manufacturing Quality: Ø Formulating and implementing statistical techniques for quality functional areas Ø Effectively executing quality techniques plans Ø Leading a team of NDT Level II technicians Ø Leading a team of Quality control inspectors Ø Controlling scrap and reworks Ø Generating and presenting monthly reports Ø Providing marketing support Ø Confirming customer satisfaction during visit for final acceptance and testing Ø Handling documentation Ø Approving COC and all other relevant documentation Achievements: Successfully implemented various systems: Ø Statistical process control on processes using Air Columns Ø Quench oil monitoring Ø Heat Treatment SPC results Show less