THABANG R. T TIRELO

Customer Service Consultant at Letshego
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Contact Information
us****@****om
(386) 825-5501
Location
Gaborone, Botswana, BW

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Credentials

  • Customer Service Skills
    Alison - Free Online Learning
    Jun, 2021
    - Nov, 2024

Experience

  • Letshego
    • Botswana
    • Financial Services
    • 500 - 600 Employee
    • Customer Service Consultant
      • Mar 2022 - Present

      • Relays information to and from clients to relevant sources • Records details of calls, updates, and retrieves information from computerized data systems. • Ability to discern issues that need escalation and act accordingly • Relays information to and from clients to relevant sources • Records details of calls, updates, and retrieves information from computerized data systems. • Ability to discern issues that need escalation and act accordingly

  • MRI Botswana Ltd.
    • Botswana
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Call Centre Agent
      • Aug 2021 - Mar 2022

  • NATIONAL AMALGAMATED LOCAL&CENTRAL GOVERNMENT & PARASTRATAL WORKERS UNION
    • Gaborone, South-East, Botswana
    • Data Capture Clerk
      • Nov 2020 - Jun 2021

      • Preparing and sorting documents for data entry. • Entering data into database software and checking to ensure the accuracy of the data that has been inputted. • Resolving discrepancies in information and obtaining further information for incomplete documents. • Maintains database by entering new and updated customer and account information. • Processes customer and account source documents by reviewing data for deficiencies • Preparing and sorting documents for data entry. • Entering data into database software and checking to ensure the accuracy of the data that has been inputted. • Resolving discrepancies in information and obtaining further information for incomplete documents. • Maintains database by entering new and updated customer and account information. • Processes customer and account source documents by reviewing data for deficiencies

  • Furnmart
    • United Kingdom
    • Furniture
    • 1 - 100 Employee
    • Debtors Clerk
      • Feb 2018 - Feb 2019

      collecting arrears from the client for the debt account collecting arrears from the client for the debt account

  • Department Of Broadcasting services
    • Ghanzi, Ghanzi District, Botswana
    • Data Clerk and enumerator
      • Aug 2017 - Aug 2017

      • Prepare information and notes and perform electronic data collection. • Coordinate field staff and process field data. • Maintained database of new client’s information. • Verify the accuracy of survey data, including measurements and information received conducted at survey sites. • Prepare information and notes and perform electronic data collection. • Coordinate field staff and process field data. • Maintained database of new client’s information. • Verify the accuracy of survey data, including measurements and information received conducted at survey sites.

  • Ministry of Nationality, Immigration and Gender Affairs
    • Gantsi
    • IT officer
      • May 2015 - May 2017

Education

  • Botho University
    Bachelor's degree, Information Technology
    2010 - 2015
  • Alison
    certificate, Customer Service Support/Call Center/Teleservice Operation
  • Alison
    Diploma, Business management and entrepreneurship
    2020 - 2021
  • cousera
    certificate, market reseach and consumer behavior
    2020 - 2020
  • International Business Management Institute (IBMI)
    certificate, Risk management
    2020 - 2020
  • Insurance Academy of Botswana
    certificate, Certificate of proficiency
    2018 - 2018
  • GABORONE INSTITUTE OF PROFESSIONAL STUDIES
    Certificate, Business Management

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