Experience

Bios Data Center

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Head Of Operations

  • Jan 2022 - Present

  Ensure the integrity of the IT security infrastructure and stability of the systems environment Govern the technology roadmap and principles to guide future choices that are required with regards to technological developments, innovations and advances in best practices Ensure any new systems are delivered in line with Group governance standards, expectations and needs Manage and oversee outsourced partners and vendors and ensure service levels are met Overall accountability for the compliance and risk management of the areas of responsibility Effective budget management for all areas of accountability Provide thought leadership and best practice to ensure competitive advantage Develop and manage relationships with key internal and external stakeholders to enable the company to meet its strategic objectives Manage and support business critical hardware and applications to ensure operational effectiveness ● Manage outsourced IT service providers, communicating expectations and appraising their performance ● Ensure security of data, network access and backup systems ● Sound financial management of all IT across the business ● Manage vendors including negotiation, system support management and service level management ● Establish and manage business continuity plan by implementing disaster recovery and backup procedures and information security and control structures. ● Manage incidents, requests and problems experienced ● Manage changes, maintenance releases or the upgrade of third party software that is used by business ● Manage IT Metric targets and SLA ● Ensure that the levels of IT service delivery are achieved ● Drive the documentation and implementation of IT related Standard Operating Procedures, policies, and guidelines in accordance with governing law and industry best practices ● Participate in the sourcing, evaluation, selection and implementation of enterprise business systems Show less



Liberty Group South Africa

• South Africa
• Insurance
• 700 & Above Employee

• OBIEE Developer

  • Nov 2018 - Oct 2021

  · Performing Data interrogation using the tools Oracle SQL Developer · XML · Programming Language PL/SQL . Microsoft SQL Server Management Studio .Transact SQL · Report writing . Microsoft Power BI · OBI/Data Warehouse .ERDs Design .Oracle BI Publisher Enterprise Designing and implementing scalable and optimally performing system using OBI applications, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Liberty Corporate. Translating business requirements into technical designs adhering to Liberty Corporate processes, standards and guidelines, taking cognizance of performance, security and scalability requirements Delivery within agreed timeframes. Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed Researching and finding effective solutions to technical issues that arise Estimating development timelines based on business requirements Performing hands-on technical and operational work to write new reports, run existing reports •Ensuring that data is received on time from the transaction processing systems • Making sure that reports meet business requirements • Ensuring that reports are properly balanced compared to data from the transaction processing systems, that variances are properly investigated on a weekly and monthly basis (depending on report type) and that checks are done for reasonableness • Providing active and proactive support to the database and the Portfolio Analysis team • Adhering to policies, processes and standards specifically for information security for liberty corporate •Solutions, new or modified programs, reuse of existing code through the use of program •Document,tests,implements and provides on- going support for the applications. •Conduct unit testing and fix any defects found •Competencies Show less



Technology Corporate Management

• IT Services and IT Consulting
• 100 - 200 Employee

• IT Field Support Engineer

  • Dec 2015 - Feb 2018



Altron Managed Solutions

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2013 - Nov 2015

  • Provide 1st and 2nd line support. • Handling & prioritizing users’ problems. • Printer and Server Administration. • Provide 1st and 2nd line support. • Handling & prioritizing users’ problems. • Printer and Server Administration.



Gijima

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Field Support Engineer

  • Mar 2011 - Jul 2013

  • Provide 1st, 2nd & sometimes 3rd line support. Handling & prioritizing users’ problems. • Providing systems installation and IT support to ABSA call centers such as the collections department, insurance sales, credit card sales and other dialer departments. • Hard drive encryption for laptops using PGP to ensure information security. • Backups on the IBM backup library. • Creating batch files for easier software installs. • Remote Software deployment (System Centre, RADIA). • Configuring 3G connectivity and configuring VPN access. • Shadow record asset management system. • In depth usage of Remedy 7 and Active directory for user’s and machine profiles. • Troubleshooting PCs, laptops, applications & connectivity issues. • Working with software suppliers to resolve operational and compatible issues Show less