Experience

2BeLive

• United States
• Education
• 1 - 100 Employee

• Head of Customer Success

  • Apr 2020 - Present

  The easy way to educate The online teaching platform planned and designed for teachers, educators and schools The easy way to educate The online teaching platform planned and designed for teachers, educators and schools



Duetto

• United States
• Hospitality
• 100 - 200 Employee

• Customer Sucess Specialist

  • May 2016 - Present

  Local Costumer Success Specialist for Revenue Management in Brazil by ServirHospitalidade Local Costumer Success Specialist for Revenue Management in Brazil by ServirHospitalidade



ServirHospitalidade

• Partner

  • 2015 - Present



Cogna Educação

• Brazil
• Education Administration Programs
• 700 & Above Employee

• Online Teacher, Content Development and Reviewer

  • Aug 2019 - Jun 2020

  Development of KLS course structure; Online video Classes and presentations for Hospitality and Tourism undergraduate Programs Development of KLS course structure; Online video Classes and presentations for Hospitality and Tourism undergraduate Programs



Universidade Anhembi Morumbi

• Brazil
• Higher Education
• 700 & Above Employee

• Professor

  • Jan 2008 - Jun 2019

  Hospitality, Events and Tourism; Revenue Management; Governança Corporativa

• Hospitality and Tourism Academic Director

  • Jul 2006 - Jul 2011

  Responsible for the programs: Hospitality, Tourism, Civil Aviation, Culinary Arts, Events.Implementation of the 1st Dual Degree at UAM for the Hospitality Program UAM and Glion (Switzerland)



The Coca-Cola Company

• United States
• Food and Beverage Services
• 700 & Above Employee

• FIFA WorldCup Brazil 2014 Guest Relation Manager

  • Jul 2014 - Jul 2014

  Local management team for the Coca Cola Int Program Local management team for the Coca Cola Int Program



Sheraton Barra, Rio de Janeiro

• Executive Housekeeper

  • Apr 2005 - Jul 2006

  Hotel & Condo Service. Responsible for a staff of 100 associates. Development of depto manuals. Besides HK regular duties, responsbile for the Banqueting area. Main achievements: increased and maintain the GSS guest satisfaction survey of the depto. Focused on staff trainning and development. Hotel & Condo Service. Responsible for a staff of 100 associates. Development of depto manuals. Besides HK regular duties, responsbile for the Banqueting area. Main achievements: increased and maintain the GSS guest satisfaction survey of the depto. Focused on staff trainning and development.



Intercontinental Sao Paulo

• Executive Housekeeper

  • Apr 2001 - Mar 2005

  193 boutique hotel, main clientele from Latam & US. Besides current HK duties, was responsible for the implementation and supervision of the Instant Service service for the entire hotel. Team of 70 associates. Development of depto manual and procedures. Focused of trainning and development os staff.

• Recepcionist

  • Feb 2000 - Mar 2001

  Shift Leader



Walt Disney Parks & Resorts

• Entertainment
• 400 - 500 Employee

• Front Desk Hostess

  • Jan 1999 - Dec 1999

  Front Desk, Guest Relation Front Desk, Guest Relation