Experience

Maple Healthcare

• Vietnam
• Hospitals and Health Care
• 1 - 100 Employee

• Interpreter & Customer Service Executive

  • Dec 2019 - Apr 2022

  - Listening to customers' concerns, issues and questions. - Resolving patients' concerns and answering customers' questions. - Maintaining a positive attitude and calmly responding to patients' inquiries. - Recommending possible products to meet the customers' needs. - Recommending possible treatment packages based on patients' needs. - Interpreting patients' inquiries and medical history to Doctor. - Supporting and Interpreting patients' feedbacks to Doctor during the… Show more - Listening to customers' concerns, issues and questions. - Resolving patients' concerns and answering customers' questions. - Maintaining a positive attitude and calmly responding to patients' inquiries. - Recommending possible products to meet the customers' needs. - Recommending possible treatment packages based on patients' needs. - Interpreting patients' inquiries and medical history to Doctor. - Supporting and Interpreting patients' feedbacks to Doctor during the treatment. - Interpreting medical problems to patients via Doctor's explaination. - Coordinating with relevant departments to evaluate patients' problems. - Coordinating sale efforts with marketing programs. - Constantly updating patients' health progress to Doctor. - Providing medical information and Doctor's requests to relevant departments. - Summarizing and explaining Doctor's treatment directions and recommendations to patients' family members on behalf of Doctor. - Following up patients' treating plans. - Preparing weelky reports. Show less - Listening to customers' concerns, issues and questions. - Resolving patients' concerns and answering customers' questions. - Maintaining a positive attitude and calmly responding to patients' inquiries. - Recommending possible products to meet the customers' needs. - Recommending possible treatment packages based on patients' needs. - Interpreting patients' inquiries and medical history to Doctor. - Supporting and Interpreting patients' feedbacks to Doctor during the… Show more - Listening to customers' concerns, issues and questions. - Resolving patients' concerns and answering customers' questions. - Maintaining a positive attitude and calmly responding to patients' inquiries. - Recommending possible products to meet the customers' needs. - Recommending possible treatment packages based on patients' needs. - Interpreting patients' inquiries and medical history to Doctor. - Supporting and Interpreting patients' feedbacks to Doctor during the treatment. - Interpreting medical problems to patients via Doctor's explaination. - Coordinating with relevant departments to evaluate patients' problems. - Coordinating sale efforts with marketing programs. - Constantly updating patients' health progress to Doctor. - Providing medical information and Doctor's requests to relevant departments. - Summarizing and explaining Doctor's treatment directions and recommendations to patients' family members on behalf of Doctor. - Following up patients' treating plans. - Preparing weelky reports. Show less