Gaby R. B.
Associate Product Manager 2 at MedTrainer- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Español Native or bilingual proficiency
-
English Full professional proficiency
Topline Score
Bio
Jorge Gonzalez Gamez
Assertive, intelligent, creative, empathetic, organized, proactive, the list goes on and on.... I had the great opportunity to work with Gaby at Medtrainer as a colleague and later as her leader. I remember when I first started training her at the company, her curiosity, and ease in finding areas of improvement, making proposals, and implementing them left me astonished. Gaby has an incredible story, and as a result, she has been able to translate all her life experiences to her work and personal life, which makes her really stand out among her peers. She has a gift for building strong relationships with her clients and co-workers, as well as managing and resolving conflicts like a leader. I felt very proud whenever she was praised by a customer or team from the company. I admire Gaby's work style, as she is a fast learner, adapts efficiently to changes, and meets and exceeds her metrics like a pro. Her experience and knowledge in the IT industry were always one of her strengths for the CS team, as she provided tools to be more productive. You can trust that she will be ready to support you and accept challenges like improvements or new implementations towards the success of the development and support teams, the customers, and processes. Without a doubt, Gaby is a great asset to any company, I would be delighted to work with her again!
Annissa Maresco
I worked with Gaby on the Customer Success team at DearDoc. A key strength of Gaby’s is her superb attention to detail. She takes the time to learn all the ins and outs of a product, and then use this knowledge to find creative solutions and ensure her customers get the most value out of their products. This also helps her build and maintain strong customer relationships along the way. On top of this, Gaby is a huge team player - she has endless support for her colleagues. She always would take the extra time to recognize and support the great work of team members around her. Any organization will be lucky to have Gaby. You can count on her to put in the time and effort it takes to succeed at her role, no matter the title.
Jorge Gonzalez Gamez
Assertive, intelligent, creative, empathetic, organized, proactive, the list goes on and on.... I had the great opportunity to work with Gaby at Medtrainer as a colleague and later as her leader. I remember when I first started training her at the company, her curiosity, and ease in finding areas of improvement, making proposals, and implementing them left me astonished. Gaby has an incredible story, and as a result, she has been able to translate all her life experiences to her work and personal life, which makes her really stand out among her peers. She has a gift for building strong relationships with her clients and co-workers, as well as managing and resolving conflicts like a leader. I felt very proud whenever she was praised by a customer or team from the company. I admire Gaby's work style, as she is a fast learner, adapts efficiently to changes, and meets and exceeds her metrics like a pro. Her experience and knowledge in the IT industry were always one of her strengths for the CS team, as she provided tools to be more productive. You can trust that she will be ready to support you and accept challenges like improvements or new implementations towards the success of the development and support teams, the customers, and processes. Without a doubt, Gaby is a great asset to any company, I would be delighted to work with her again!
Annissa Maresco
I worked with Gaby on the Customer Success team at DearDoc. A key strength of Gaby’s is her superb attention to detail. She takes the time to learn all the ins and outs of a product, and then use this knowledge to find creative solutions and ensure her customers get the most value out of their products. This also helps her build and maintain strong customer relationships along the way. On top of this, Gaby is a huge team player - she has endless support for her colleagues. She always would take the extra time to recognize and support the great work of team members around her. Any organization will be lucky to have Gaby. You can count on her to put in the time and effort it takes to succeed at her role, no matter the title.
Jorge Gonzalez Gamez
Assertive, intelligent, creative, empathetic, organized, proactive, the list goes on and on.... I had the great opportunity to work with Gaby at Medtrainer as a colleague and later as her leader. I remember when I first started training her at the company, her curiosity, and ease in finding areas of improvement, making proposals, and implementing them left me astonished. Gaby has an incredible story, and as a result, she has been able to translate all her life experiences to her work and personal life, which makes her really stand out among her peers. She has a gift for building strong relationships with her clients and co-workers, as well as managing and resolving conflicts like a leader. I felt very proud whenever she was praised by a customer or team from the company. I admire Gaby's work style, as she is a fast learner, adapts efficiently to changes, and meets and exceeds her metrics like a pro. Her experience and knowledge in the IT industry were always one of her strengths for the CS team, as she provided tools to be more productive. You can trust that she will be ready to support you and accept challenges like improvements or new implementations towards the success of the development and support teams, the customers, and processes. Without a doubt, Gaby is a great asset to any company, I would be delighted to work with her again!
Annissa Maresco
I worked with Gaby on the Customer Success team at DearDoc. A key strength of Gaby’s is her superb attention to detail. She takes the time to learn all the ins and outs of a product, and then use this knowledge to find creative solutions and ensure her customers get the most value out of their products. This also helps her build and maintain strong customer relationships along the way. On top of this, Gaby is a huge team player - she has endless support for her colleagues. She always would take the extra time to recognize and support the great work of team members around her. Any organization will be lucky to have Gaby. You can count on her to put in the time and effort it takes to succeed at her role, no matter the title.
Jorge Gonzalez Gamez
Assertive, intelligent, creative, empathetic, organized, proactive, the list goes on and on.... I had the great opportunity to work with Gaby at Medtrainer as a colleague and later as her leader. I remember when I first started training her at the company, her curiosity, and ease in finding areas of improvement, making proposals, and implementing them left me astonished. Gaby has an incredible story, and as a result, she has been able to translate all her life experiences to her work and personal life, which makes her really stand out among her peers. She has a gift for building strong relationships with her clients and co-workers, as well as managing and resolving conflicts like a leader. I felt very proud whenever she was praised by a customer or team from the company. I admire Gaby's work style, as she is a fast learner, adapts efficiently to changes, and meets and exceeds her metrics like a pro. Her experience and knowledge in the IT industry were always one of her strengths for the CS team, as she provided tools to be more productive. You can trust that she will be ready to support you and accept challenges like improvements or new implementations towards the success of the development and support teams, the customers, and processes. Without a doubt, Gaby is a great asset to any company, I would be delighted to work with her again!
Annissa Maresco
I worked with Gaby on the Customer Success team at DearDoc. A key strength of Gaby’s is her superb attention to detail. She takes the time to learn all the ins and outs of a product, and then use this knowledge to find creative solutions and ensure her customers get the most value out of their products. This also helps her build and maintain strong customer relationships along the way. On top of this, Gaby is a huge team player - she has endless support for her colleagues. She always would take the extra time to recognize and support the great work of team members around her. Any organization will be lucky to have Gaby. You can count on her to put in the time and effort it takes to succeed at her role, no matter the title.
Credentials
-
Metodologías Ágiles
CoderhouseDec, 2022- Sep, 2024 -
Product Manager
CoderhouseSep, 2022- Sep, 2024 -
Product Innovation for Product Managers
LinkedInJul, 2022- Sep, 2024 -
Hirist Tech Recruitment Certification
hirist.comJul, 2021- Sep, 2024 -
Product-Led Growth Micro-Certification (PLGC)™️
Product School -
SheCodes Basics
SheCodes Workshops
Experience
-
MedTrainer
-
United States
-
Technology, Information and Internet
-
200 - 300 Employee
-
Associate Product Manager 2
-
Feb 2023 - Present
-
-
Associate Product Manager 1
-
Jul 2022 - Jan 2023
-
-
Customer Success Manager
-
Aug 2021 - Jun 2022
-
-
-
DearDoc
-
United States
-
Technology, Information and Internet
-
100 - 200 Employee
-
Customer Success Manager
-
Mar 2020 - Aug 2021
-Develop Healthy Customer Relationship -Enhance Customer Onboarding -Evaluate and Analyze Customer Needs -See potential opportunity of an upsell or cross sell based on their needs -Promote Customer Loyalty -Develop Healthy Customer Relationship -Enhance Customer Onboarding -Evaluate and Analyze Customer Needs -See potential opportunity of an upsell or cross sell based on their needs -Promote Customer Loyalty
-
-
-
Administrative Software Applications, Inc.
-
United States
-
Software Development
-
1 - 100 Employee
-
Help Desk Support Specialist
-
Jul 2017 - May 2018
-Resolve Service Desk tickets with each tier's SLA's as a priority -Conduct a thorough analysis of determining if the issue is a bug or customer bad handling. -Report and identify the status of bug/issue i.e.: unfixed bug, regression, global -Suggest and implement changes and additions of features for users -Write manuals and make video guides for new or modified features -Resolve Service Desk tickets with each tier's SLA's as a priority -Conduct a thorough analysis of determining if the issue is a bug or customer bad handling. -Report and identify the status of bug/issue i.e.: unfixed bug, regression, global -Suggest and implement changes and additions of features for users -Write manuals and make video guides for new or modified features
-
-
-
IBEROSTAR The Club
-
Hospitality
-
100 - 200 Employee
-
Member Service Representative
-
Apr 2017 - Jun 2017
-Receiving an average of 80 inbound calls a day from club members, resolving any issues to grant total satisfaction of member VIP service. -I aided in member's portal access, exchange weeks with RCI, special discounts as compensations, ground transfers arrangement, quote of lodging and flights, credit card charge for reservations and upgrades, etc. -Handling angry customers and complaints via phone and email. Follow up was given until the issue was resolved. -Receiving an average of 80 inbound calls a day from club members, resolving any issues to grant total satisfaction of member VIP service. -I aided in member's portal access, exchange weeks with RCI, special discounts as compensations, ground transfers arrangement, quote of lodging and flights, credit card charge for reservations and upgrades, etc. -Handling angry customers and complaints via phone and email. Follow up was given until the issue was resolved.
-
-
-
RIU Hotels & Resorts
-
Spain
-
Hospitality
-
700 & Above Employee
-
MICE Commercial Assistant
-
Sep 2016 - Mar 2017
-Capturing, drafting/processing of the contract, control, assistance, payments, and monitoring of groups -Worked with American, Caribbean and Canadian big-name travel agencies e.i.: AMEX, Thomas Cook, BDC, etc. -Coordinated special requests for events such as cocktails parties, special ground transfers, wedding venues, etc. -Capturing, drafting/processing of the contract, control, assistance, payments, and monitoring of groups -Worked with American, Caribbean and Canadian big-name travel agencies e.i.: AMEX, Thomas Cook, BDC, etc. -Coordinated special requests for events such as cocktails parties, special ground transfers, wedding venues, etc.
-
-
-
Bureau Veritas Group
-
France
-
Environmental Services
-
700 & Above Employee
-
Executive Assistant to General Manager
-
Mar 2013 - Jul 2016
-Administrative activities such as control of sureties, voucher of remittance control, issuing checks, petty cash control, elaboration of purchase orders, preparation of viatical/travel expenses report, translation of documents, email & official documentation drafting in English for any supervisor and manager. -I aided the Human Resources departments by conducting interviews in English for remote candidates, managing employee's insurance benefits, administration of electronic devices (phone, radio & laptop), purchase of consumables, convening and attending meetings & event planning in local and foreign offices. -Additional duties such as Integral Port Administration (API) contracts, vehicular lot management, gasoline supplier/control for fleet, errands in banks and any government office on behalf of the manager, taking calls directing them to correct source, manager's agenda optimization, and control, reservations on lodging, vehicular leasing & flights. Show less
-
-
-
Royal Resorts
-
Hospitality
-
300 - 400 Employee
-
Reservations Sales Agent & In-House Concierge
-
Dec 2010 - Jul 2013
-Reservations Agent: Attended inbound and outbound calls from members and non-members providing assistance on their reservations. Daily processes involved doing credit card charges, filling reservation inquiries, sending quotes via email, operating of reservations system for room block and obtainment of rates, etc. -In House Concierge: Situated in the sales office providing assistance to internal (OPCs) and external (guests) clients. In charge of capturing sales appointments, update guest data in origos system, list assignments to OPCs & assorting stationery needed by guests for the time they were lodging at the resort. Show less
-
-
Community
