Experience

CUSTOM HOISTS, INC.
• United States
• 1 - 100 Employee
• Head of Customer Service

  • Apr 2023 - Present


Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Social Media Manager / Senior Advisor

  • Sep 2010 - Jul 2023

  - Liaison between complex customer issues and Engineering- Point of consult and mentor for AppleCare Support Advisors- Provided leadership teams with suggestions on process improvements- Root Cause Analysis- Lead, motivate and support Customer Service Advisors- Apple Executive’s moderator across all social media platforms- Influencer’s point of contact across all social media places- Customer satisfaction survey Creator, Publisher, and Analyst- Designed, and published Advisor policies for customer engagement on Social Media - Brand Protection through strict publishing guidelines- Reconstructed Apple Support Community Guidelines- Partnered with Legal, Engineering, and Executive Relations for complex issues Show less

• Senior Advisor Social Response

  • Feb 2015 - Aug 2021

  • Root Cause Analysis• Lead, motivate and support Customer Service Advisors• Moderate Apple Executive’s Social Media Handles, responding to comments as necessary. • Influencer’s point of contact across all social media platforms• Customer satisfaction survey Creator, Publisher, and Analyst• Designed, and published Advisor policies for customer engagement on Social Media • Brand Protection through strict publishing guidelines• Reconstructed Apple Support Community Guidelines• Partnered with Legal, Engineering, and Executive Relations for complex issues Show less

• BOH Specialist

  • Sep 2010 - Feb 2013


The Nuhop Center for Experiential Learning
• United States
• Education Administration Programs
• 1 - 100 Employee
• Respite coordinator, Behavior Specialist, Overnight Supervisor, Lifeguard

  • Jun 2007 - Nov 2013