Usman Ghani
Customer Support Agent at Office In Hands SMC Pvt Ltd- Claim this Profile
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English Full professional proficiency
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Urdu Native or bilingual proficiency
Topline Score
Bio
Credentials
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Customer Service: Problem-Solving and Troubleshooting
LinkedInJun, 2023- Sep, 2024 -
Goal Setting: Objectives and Key Results (OKRs)
LinkedInJun, 2023- Sep, 2024 -
Nano Tips for Using Excel with Kat Norton
LinkedInJun, 2023- Sep, 2024 -
Writing Email
LinkedInJun, 2023- Sep, 2024
Experience
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Customer Support Agent
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May 2023 - Present
I am working as a Customer support agent now a days. As a Customer Support Specialist at Office In Hands Company, I provide top-notch customer support for BiggerPockets.com, a leading online platform for real estate investors. I handle user inquiries, offer personalized solutions, and ensure customer satisfaction. By actively listening and troubleshooting issues, I contribute to the success of BiggerPockets.com while fostering positive relationships with our users. I am working as a Customer support agent now a days. As a Customer Support Specialist at Office In Hands Company, I provide top-notch customer support for BiggerPockets.com, a leading online platform for real estate investors. I handle user inquiries, offer personalized solutions, and ensure customer satisfaction. By actively listening and troubleshooting issues, I contribute to the success of BiggerPockets.com while fostering positive relationships with our users.
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Discord
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Music
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Community Manager
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2021 - 2022
As a Community Manager for Discord from 2021 to 2022, I dedicated myself to nurturing a positive and thriving community. By promoting inclusivity, facilitating engaging discussions, and organizing community events, I contributed to creating an environment where users felt valued, supported, and connected. As a Community Manager for Discord from 2021 to 2022, I dedicated myself to nurturing a positive and thriving community. By promoting inclusivity, facilitating engaging discussions, and organizing community events, I contributed to creating an environment where users felt valued, supported, and connected.
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YouTube
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Higher Education
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100 - 200 Employee
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Video Producer
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2020 - 2022
As a part-time YouTube Channel Video Producer from 2020 to 2022, I contributed my creativity, technical expertise, and passion for video production to help the channel thrive. I use to produce gaming videos of myself and also do video editing with different softwares like Filmora and Adobe Premiere Pro. As a part-time YouTube Channel Video Producer from 2020 to 2022, I contributed my creativity, technical expertise, and passion for video production to help the channel thrive. I use to produce gaming videos of myself and also do video editing with different softwares like Filmora and Adobe Premiere Pro.
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Instagram
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Software Development
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700 & Above Employee
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Social Media
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2020 - 2021
From 2020 to 2021, I worked as a self-employed Social Media enthusiast on Instagram. During this one-year period, I honed my skills in communication and photography while managing my own Instagram presence. Through my passion for photography and effective communication, I strived to create meaningful connections with my audience and leave a lasting impact on the platform. From 2020 to 2021, I worked as a self-employed Social Media enthusiast on Instagram. During this one-year period, I honed my skills in communication and photography while managing my own Instagram presence. Through my passion for photography and effective communication, I strived to create meaningful connections with my audience and leave a lasting impact on the platform.
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Gameloft
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France
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Computer Games
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700 & Above Employee
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Gamer
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2017 - 2020
From 2017 to 2020, I spent a lot of time playing video games and became really dedicated to it. I played a variety of games like PUBG Mobile, COD Mobile, FIFA, PES, Genshin Impact, NFS, Asphalt 9, and GTA 5. Each game had its own unique challenges and styles of play, and I enjoyed exploring different genres. As I played, I got better at the games and learned how to navigate different gaming platforms like mobile, PC, and social media. It was a really fun and exciting experience that taught me a lot about gaming and connected me with other players online. Show less
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Education
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2022 - 2026
Arid Agriculture University
Bachelor's degree, Computer Science -
2019 - 2021
Punjab Group of College , Islamabad
Intermediate, Pre-Engineering -
2017 - 2019
Fazaia Inter College Nur Khan , RWP
Matric, Biology, General
Community
