Experience

ProStrategy Solutions
• United States
• Internet Publishing
• 1 - 100 Employee
• Director of Operations

  • Jun 2019 - Present

Celebrity Boxing Entertainment LLC.
• Sponsorship Coordinator

  • Jul 2021 - Present


Prelude Solutions

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Telecommunications Analyst

  • Jul 2018 - May 2019

  - Contractor assisting Telecommunications Auditing and Optimization for Enterprise Business. - Assisting in social media, CRM development, and general marketing practices. - Setting up carrier services management - Contractor assisting Telecommunications Auditing and Optimization for Enterprise Business. - Assisting in social media, CRM development, and general marketing practices. - Setting up carrier services management



Roxy Consulting

• United Kingdom

• Consultant

  • May 2017 - May 2019

  Assisting multiple businesses with organizational and marketing technology needs including: - CRM Analysis, Design, and Implementation - Website and Social Media Maintenance and Set Up - Proposal Generation and Design - Customer Care Ticketing and Notification Technology Implementation - Telecommunications Industry - Auditing, Optimizations, Quoting, Solution Improvements Assisting multiple businesses with organizational and marketing technology needs including: - CRM Analysis, Design, and Implementation - Website and Social Media Maintenance and Set Up - Proposal Generation and Design - Customer Care Ticketing and Notification Technology Implementation - Telecommunications Industry - Auditing, Optimizations, Quoting, Solution Improvements



Friends Are By Your Side

• President

  • Oct 2016 - Jun 2018

  Friends Are By Your Side is committed to donating much-needed hair replacement and styling services to women undergoing treatment for cancer and grants wishes to young children undergoing treatment for cancer. As President and Board Chair, I am committed to continually increasing the ways in which we support families all over the world who have been affected by cancer and help to strengthen our communities. Event Planning- Each year I have helped to organize and plan the yearly Wigs and Wishes Gala with over 1000+ guests as well as my usual presidential duties. These include management of: - Ticketing, guest list registration, and table assignment for over 700 attendees. - All budgetary aspects of the event (Quickbooks, Square, PayPal, WePay, Facebook Donations) - Coordination of special guests and celebrities as well as communication of riders - Travel arrangements for all special guests and celebrities - Decoration, Cake, Award, and Food selection - All software set up for management of the event (Google Suite, Socialtables, Planning Pod, MailChimp, Survey Monkey) - Website and Social Media promotional updates - Press, Media, Livefeed, and Photography coordination - Production management (technical needs for stage, audio-visual) - Entertainment coordination (Live Bands, DJ, celebrity performances) - 100+ Volunteer coordination and communication (website, distribution email management, database) - Donor management - Sales and coordination of all sponsors and advertisement (video, logo, advertisement, swag bag, etc collection) - Design and printing needs of all order forms, donation cards, and brochures. Show less



EagleDream Technologies

• United States
• Information Technology and Services
• 1 - 100 Employee

• Senior Technical Consultant

  • Jan 2016 - May 2017

  Current Project: - Assisting large cable and telecommunications carrier in rebuilding all BSS and OSS platforms to new software platform suite (AmDocs). - Managing documentation of all business processes and requirements. - Assisting to implement, communicate, and manage all PreSales integrations with both new and existing systems. Current Project: - Assisting large cable and telecommunications carrier in rebuilding all BSS and OSS platforms to new software platform suite (AmDocs). - Managing documentation of all business processes and requirements. - Assisting to implement, communicate, and manage all PreSales integrations with both new and existing systems.



Convergent Technologies, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Director of Business Development and Sales Support

  • Dec 2013 - Aug 2015

  - Ensuring client deliverables for management of both voice and data wireline and wireless telecom client project initiatives including: ~ Assessment, Benchmarking, Evaluation, and Selection of Vendors ~ Cost Recovery, Billing Analysis, Auditing, Expense Management, and Budgeting ~ RFP Strategy and Management ~ Contract Management and Negotiation ~ Asset Management and Device Procurement ~ Service Desk Support and Integration - Developing process and procedure for quoting, proposals, implementation, and account support including inventory, MACD procedures, tracking, and budget management. - Documenting and implementing client relationship building and account development strategies - Developing sales proposal, RFP, and Statement of Work formats for each client. - Documenting the support structure, processes and procedures for all practice and client support personnel - Administering and developing SharePoint site for collaboration and Sugar CRM for customer records management. - Managing and designing all marketing efforts including all social media and correspondence via Constant Contact. Show less



Line Systems, Inc. (LSI)

• Sales Support Manager

  • Oct 2012 - Nov 2013

  - Develop process and procedure for internal and external sales requests. - Work with all departmental heads to ensure process and procedure accuracy and quality controls.- Manage team to ensure timely response of requests- Maintain accurate sales reporting on a monthly, quarterly, and yearly basis.- Ensure special pricing requests are completed accurately.- Salesforce.com Administrator

• Sales Support Analyst

  • May 2012 - Oct 2012

  - Provide daily pricing, proposal, and/or contract documentation support to both internal and external sales reps.- Complete proposal requests within interval. - Complete Special Pricing requests: Manage ICB process for special pricing requests or technical requests outside of standard product catalog.- Develop a Profit Model for all special pricing proposals prior to delivery to customer/agent- Perform needs analysis and recommend appropriate or alternate solution for all proposals.- Schedule planning meetings with appropriate engineering staff to review complex requests.- Manage RFP process and on time responses.- Review new orders/MACD requests to insure orders are complete and priced accurately.- Manage incoming CSR requests - Complete Address Validations when requested.- Log accurate new sales, profit, and renewal revenue for all newly closed opportunities. Ensure accuracy of Profit Model for all closed revenue.- Work with provisioning, sales and/or customer on any outstanding order issues.- Channel & Partner Support Show less



Windstream Communications

• United States
• 1 - 100 Employee

• Senior Account Manager

  • Feb 2012 - Apr 2012

  Generate additional business opportunities through the growth and retention of an assigned base of customers. • Initiate proactive account management to uncover opportunities and educate customers on Windstream's full product portfolio.• Review sales opportunities for existing customer base and coordinate turn up of services.• Provide customer service by responding to customer inquiries, trouble ticket resolution and escalations, and processing MACDs (move, add, change orders) with possible vendor coordination.• Negotiate expired or soon to be expired contracts with customers. • Follow new service installations, service moves, adds and changes and renewal processing to ensure accuracy of invoicing.• Review jeopardy accounts, decline in usage, and overall base of accounts status. Show less

• Account Consultant

  • Mar 2010 - Feb 2012

  Provide personalized solutions to our growing base of customers. Help customers to navigate through the constantly changing and dynamic technology. Negotiate new contracts that are more tailored to the customer's needs due to changes in their organization or new advancements in technology or products/services.• Build positive relationships with assigned customer base which will generally be accounts where there is not an active sales representative. Understand the dynamics of the organization to align with key decision makers and influencers.• Identify sales opportunities within assigned customers and present solutions/proposals to generate additional revenue.• Pursue win back of former customers who have previously churned from PAETEC. Show less



GrayHair Software, Inc.

• National Account Manager

  • Sep 2008 - Sep 2009

  About GrayHair Software GrayHair Software, Inc. is an innovator and industry leader in the delivery of services to improve and automate the management of business mail. GrayHair solutions address critical mailing activities such as IMB assignment, mail tracking, address quality, and reconciliation, as well as NSA consultation-implementation and a variety of mail processing activities. GrayHair offers targeted enterprise software and support solutions, tailored client care, and unparalleled technical support. • Coordinate all aspects of implementation of client services and vendor coordination. • Prepare and present sales proposals to sell additional products and services to assigned base. • Conduct regularly scheduled quarterly reviews. • Consistent monitoring of all reporting for direct mail campaigns within assigned client base. • Establishment of process and procedures and ensure proper documentation. • Social marketing for GrayHair Software to include maintaining GHS Blog, Twitter, Linked In, Podcast Marketing & Facebook. • Assist in writing and designing of marketing product materials. Participation in Trade shows for Direct Marketing and Postal Affairs. Show less



Margarita Man Party LLC

• United States
• 1 - 100 Employee

• Owner/Operator

  • Apr 2008 - Sep 2008

  Everybody Loves Frozen Drinks! I'm "the Margarita Man" and delicious frozen Margarita's and Daiquiri's are my business. We deliver frozen drink machines almost anywhere, which produce frozen Margaritas, Rum Runners, Hurricanes or any other 20 specialty flavors of your choice. What a great addition to weddings, conventions, holiday parties, office receptions, Hawaiian luaus, pool parties or virtually any other occasion! We are the original. Some claim they are #1 but the Margarita Man has been creating hit parties since 1984 and delivers over 200 machines throughout New Jersey alone. Margarita Man's proprietary mixes are made with real fruit juices and pulp, not flavored sugar water, powders, or packets like the copy-cats serve. Our premium frozen drink machines are a small component of our success. It's the Margarita Man's award winning, mouth-watering recipes, combined with our impeccable service, which makes us the..."The Hit of the Party". Show less



Magellan Hill Technologies

• Vice President of Operations

  • Jul 2006 - Apr 2008

  Magellan Hill Technologies provides telecommunications and internet solutions and services to small businesses in New Jersey, Pennsylvania and New York. • Coordinated all billing, customer service, internal processes and procedures, and forms. • Managed all office internal operations including phone system, mailing systems, front desk personnel, and supplies. • Participate in sales calls and serve as internal and external subject matter expert. • Established working relationships and communications with all underlying service providers both in a Resale as well as Wholesale environment. Provisioning of all switched and dedicated access carrier requests with Verizon, Qwest, XO, Global Crossing, Broadview, AT&T, and the former MCI Worldcom. • Built all parameters and inventory within billing database software. Established the Magellan Hill bill format and design. Created Customer Service Record (CSR) information for supply to customers and vendors. • Audited all customer telecom bills and CSRs from multiple carriers and supplied feedback to client and sales. Included all costs for facilities, equipment, features, package pricing, rates, and any technical specifications regarding bandwidth and/or functionality. • Served as second level NOC escalation for all switched and dedicated services. On call 24 x 7. First level immediate response for any emergency services customers such as fire departments, government, hospital, police, and municipalities. Show less



PAETEC

• United States
• Telecommunications

• Strategic Major Account Manager

  • Jan 2006 - Jul 2006

  • Managed a base of accounts within strategic markets including hospitals, universities and colleges, car dealerships, financial institutions, telemarketing firms, and hotels.

• Manager of Order Processing

  • May 2002 - Jan 2006

  • Manage a team of 20+ order processing specialists and 3 Supervisors. • Managing the day-to-day order process of customer orders to ensure processing efficiencies, accuracy and compliance with ISO standards.• Close interaction with Sales, Operations, MIS and other key departments to improve on the quality of orders and day-to-day operations.

• Manager of Account Development- New York Market

  • Jun 2001 - May 2002

  • Supported team members in critical customer and vendor meeting providing best solutions for customer applications and technical requirements for accurate service order processing.• Managed revenue, traffic, contract renewal, loss of line, and network cost reports to maximize revenue and minimize network costs.• Managed reports for add on sales, attrition, base growth, renewals, jeopardy accounts.• Coordinated and managed introduction of new service offerings, customer appreciation events, policy changes, and marketing promotions to account base.• Managed sales production results for new sales, retention, and customer satisfaction. Show less

• National Hospitality Account Manager

  • Mar 2000 - Jun 2001

  Specializing in a customer base exclusively involving hotels, a strategic market within PaeTec Communications, Inc. • Customer base expanded to include large national hotel corporations.• Managed all requests from corporate hotel management offices.• Participated in trade shows, meetings, and seminars associated with the hospitality industry and telecommunications technology.

• Senior Account Manager (East Region/Southern New Jersey)

  • Jan 1999 - Mar 2000

  • Responsible for coordination of installation of PaeTec services for major accounts. Support and sell into assigned base of commercial customers to ensure maximum customer satisfaction and revenue growth.• Coordinate all aspects of system cutovers to PaeTec service; including vendor coordination, on site testing of dialing plans, and customer communication.• Prepare and present sales proposals to sell additional products and services to assigned base. • Conduct regularly scheduled service calls and appointments with assigned base – a minimum of one visit per quarter per customer. Show less