Experience

Coastal Pediatric Associates

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resources Representative: Talent Acquisition

  • May 2022 - Present



Interim Healthcare of Charleston

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resources Specialist

  • Feb 2021 - May 2022

  Interim Healthcare - Charleston, SC February 2021 to Present -Oversaw the entire hiring process to ensure company goals were met and exceeded. -Manage full-cycle recruiting process for applicants to promote a smooth and positive onboarding experience. -Reviewed and screened applicant resumes identifying qualified candidates. -Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees -Partnered with senior leadership to establish and develop corporate and HR policies and procedures. -Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices. -Maintained work structure by updating job requirements and job descriptions for positions -Completed projects on time and under budget while resolving complex issues. -Entered into record-keeping systems appropriate data needed to create new records or update existing ones. -Monitored and update employee records to ensure everyone was in compliance with company and government policies. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Human Resources Coordinator

  • Mar 2017 - Nov 2018

  • Coordinated new hire screening and interviews to meet monthly hiring targets.• Utilized targeted outreach recruitment programs to recruit the best talent and meet all departmental hiring requirements. • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities to keep employees updated.• Conducted new hire orientations and monthly departmental meetings to provide concise and accurate information and ensure employees were more comfortable in their job role. • Engaged in meetings and shared new and valuable ideas to increase performance.• Created hiring spreadsheets to organize and showcase what the hiring looked like each year.• Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.• Filed to create a more organized and systematic filing system.• Collaborated with department managers to assess needs of the business.• Oversaw multiple outplacement sessions and programs to ensure employees had a smooth transition from the company. Show less

• Training Assistant

  • Jan 2016 - Mar 2017

  • Facilitated company-based modules and training curriculum to keep agents updated on company policies and procedures.• Created engaging training activities to accommodate diverse learning styles.• Drove results through call grading• Enthusiastically led and developed new hires by providing systematized and informative company information to assist them in achieving company goals and metrics. • Facilitated group sessions and provided one-on-one support to enhance employee’s performance.• Provided feedback to new hires during coaching sessions to enhance overall call quality. Show less

• Voice Reservation Specialist

  • Apr 2013 - Jan 2016

  • Revenue-driven expert that delivered proficient travel advice and solutions to guests.• Empowered in utilizing tools and information to aid in providing a unique style of customer service to ensure loyal guest.• Delivered knowledgeable and accurate information, with a first-rated experience for every phone interaction.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Apr 2011 - Feb 2013

  • Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information. • Learned, referenced, and applied product knowledge information to educated customers on best plans and devices for their specific needs. • Provided account maintenance and assisted in upgrading phones and phone plans. • Ensured that all the company's metrics were achieved by driving sale goals and attaining the monthly quotas that were required to be a top performer. Show less



Food Lion

• United States
• Retail
• 700 & Above Employee

• Lead Cashier

  • 2007 - 2011

  • Supervised 5 to 7 cashiers and monitored their workflow to ensure that employees completed their duties or delegated tasks. • Maintained large sums of money and input data to ensure all funds were accounted for. • Verified data integrity and accuracy. • Greeted customers and generated repeat business by encouraging customers to return. • Addressed concerned of upset customers by rapidly resolving any issue they may have faced. • Trained new sales associates each quarter. • Communicated with vendors regarding back order availability, future inventory and special orders. Show less