Tetiana Petrukha
Trainer, Coach at Swiss Aid To Ukraine- Claim this Profile
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English Full professional proficiency
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Russian Native or bilingual proficiency
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Ukrainian Native or bilingual proficiency
Topline Score
Bio
Anna Petrenko
I have been working with Tetiana when she was a speaker at education events, organized by Infocus in partnership with Visa. She delivered insightful on client-oriented communication for 500 bank managers from more 10 leading banks in Ukraine and Kazakhstan. Tetiana's outstanding expertise and engaging teaching style make her a highly recommended lecturer, speaker and subject matter expert in Communication and Servant Leadership.
Alisa Burkhard
We at Swiss Aid to Ukraine Association (SA2U) are lucky to have Tetiana on our team as coach and advisor. In a short time, she has already made a powerful contribution to SA2U’s team dynamics and mission development through her workshops and ongoing advice. Tetiana is an engaged, thoughtful, meticulously prepared and flexible trainer who is sensitive to an organization's DNA and capable of bringing a team one step further immediately. We felt the impact of working on a mutual vision and team bonding after our very first session – excited and productive e-mails and messages went flying immediately, as we were excited to move forward thanks to Tetiana's guidance. I wholeheartedly recommend Tetiana to any organization seeking any type of coaching and training in mission, vision, teamwork and much more. Thank you, Tetiana!
Gil Mulders
Tetiana was one of our best on-property trainer at IHG. Her energy filled the room and she had the ability to convey a clear message with the team. She also go involved in many projects including the launch of IHG Learning’s digital platform. I would recommend Tetiana for any trainer’s role.
Anna Petrenko
I have been working with Tetiana when she was a speaker at education events, organized by Infocus in partnership with Visa. She delivered insightful on client-oriented communication for 500 bank managers from more 10 leading banks in Ukraine and Kazakhstan. Tetiana's outstanding expertise and engaging teaching style make her a highly recommended lecturer, speaker and subject matter expert in Communication and Servant Leadership.
Alisa Burkhard
We at Swiss Aid to Ukraine Association (SA2U) are lucky to have Tetiana on our team as coach and advisor. In a short time, she has already made a powerful contribution to SA2U’s team dynamics and mission development through her workshops and ongoing advice. Tetiana is an engaged, thoughtful, meticulously prepared and flexible trainer who is sensitive to an organization's DNA and capable of bringing a team one step further immediately. We felt the impact of working on a mutual vision and team bonding after our very first session – excited and productive e-mails and messages went flying immediately, as we were excited to move forward thanks to Tetiana's guidance. I wholeheartedly recommend Tetiana to any organization seeking any type of coaching and training in mission, vision, teamwork and much more. Thank you, Tetiana!
Gil Mulders
Tetiana was one of our best on-property trainer at IHG. Her energy filled the room and she had the ability to convey a clear message with the team. She also go involved in many projects including the launch of IHG Learning’s digital platform. I would recommend Tetiana for any trainer’s role.
Anna Petrenko
I have been working with Tetiana when she was a speaker at education events, organized by Infocus in partnership with Visa. She delivered insightful on client-oriented communication for 500 bank managers from more 10 leading banks in Ukraine and Kazakhstan. Tetiana's outstanding expertise and engaging teaching style make her a highly recommended lecturer, speaker and subject matter expert in Communication and Servant Leadership.
Alisa Burkhard
We at Swiss Aid to Ukraine Association (SA2U) are lucky to have Tetiana on our team as coach and advisor. In a short time, she has already made a powerful contribution to SA2U’s team dynamics and mission development through her workshops and ongoing advice. Tetiana is an engaged, thoughtful, meticulously prepared and flexible trainer who is sensitive to an organization's DNA and capable of bringing a team one step further immediately. We felt the impact of working on a mutual vision and team bonding after our very first session – excited and productive e-mails and messages went flying immediately, as we were excited to move forward thanks to Tetiana's guidance. I wholeheartedly recommend Tetiana to any organization seeking any type of coaching and training in mission, vision, teamwork and much more. Thank you, Tetiana!
Gil Mulders
Tetiana was one of our best on-property trainer at IHG. Her energy filled the room and she had the ability to convey a clear message with the team. She also go involved in many projects including the launch of IHG Learning’s digital platform. I would recommend Tetiana for any trainer’s role.
Anna Petrenko
I have been working with Tetiana when she was a speaker at education events, organized by Infocus in partnership with Visa. She delivered insightful on client-oriented communication for 500 bank managers from more 10 leading banks in Ukraine and Kazakhstan. Tetiana's outstanding expertise and engaging teaching style make her a highly recommended lecturer, speaker and subject matter expert in Communication and Servant Leadership.
Alisa Burkhard
We at Swiss Aid to Ukraine Association (SA2U) are lucky to have Tetiana on our team as coach and advisor. In a short time, she has already made a powerful contribution to SA2U’s team dynamics and mission development through her workshops and ongoing advice. Tetiana is an engaged, thoughtful, meticulously prepared and flexible trainer who is sensitive to an organization's DNA and capable of bringing a team one step further immediately. We felt the impact of working on a mutual vision and team bonding after our very first session – excited and productive e-mails and messages went flying immediately, as we were excited to move forward thanks to Tetiana's guidance. I wholeheartedly recommend Tetiana to any organization seeking any type of coaching and training in mission, vision, teamwork and much more. Thank you, Tetiana!
Gil Mulders
Tetiana was one of our best on-property trainer at IHG. Her energy filled the room and she had the ability to convey a clear message with the team. She also go involved in many projects including the launch of IHG Learning’s digital platform. I would recommend Tetiana for any trainer’s role.
Credentials
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Trainer`s Accreditation (2021 - 2022)
Academy DTEKDec, 2021- Nov, 2024 -
Servant Leadership by Ken Blanchard
LinkedIn LearnSep, 2020- Nov, 2024 -
Advanced Trainer's Training (Solution-Focused Techniques in group facilitation)
Erickson Coaching InternationalOct, 2018- Nov, 2024 -
Master Trainer
Service Quality InstituteJul, 2016- Nov, 2024 -
9 skills of Emotional Intelligence
Erickson Coaching InternationalFeb, 2016- Nov, 2024 -
Master Trainer Craft Training Certification
InterContinental Hotels Group (IHG®)Mar, 2015- Nov, 2024 -
Group Training Certification
InterContinental Hotels Group (IHG®)Jul, 2014- Nov, 2024 -
Master Trainer - Promises Kept (Service Recovery Program)
IHG - InterContinental Hotels GroupNov, 2012- Nov, 2024 -
Master trainer Accelerated Leadership Development Program 1, 2, 3 levels
IHG - InterContinental Hotels GroupNov, 2012- Nov, 2024 -
Crucial Conversation
InterContinental Hotels Group (IHG®)Oct, 2012- Nov, 2024 -
NLP Practitioner (4 Modules)
KCNLPNov, 2011- Nov, 2024 -
Group Coaching
Coaching Centre "It is all about doing" (The Netherlands)Oct, 2011- Nov, 2024 -
Business Trainer
Erickson Coaching InternationalNov, 2010- Nov, 2024
Experience
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Swiss Aid To Ukraine
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Switzerland
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Non-profit Organizations
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1 - 100 Employee
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Trainer, Coach
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Apr 2023 - Present
Conduct training, facilitate sessions, and coach team to reach goals. Conduct training, facilitate sessions, and coach team to reach goals.
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UCU Business School (LvBS)
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Ukraine
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Education Administration Programs
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1 - 100 Employee
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Lector
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Sep 2019 - Present
✅Deliver 3-day program for executives and entrepreneurs on corporate service management: ✦ Advanced Leadership Skills for Managers. ✦ Enhanced Client Communication Skills. ✦ Self-Management Strategies for Client Engagement. ✦ Etiquette and Service Excellence in Luxury Organizations. ✅Course NPS: 9.6 ✅Deliver 3-day program for executives and entrepreneurs on corporate service management: ✦ Advanced Leadership Skills for Managers. ✦ Enhanced Client Communication Skills. ✦ Self-Management Strategies for Client Engagement. ✦ Etiquette and Service Excellence in Luxury Organizations. ✅Course NPS: 9.6
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Founder, Head Business Trainer
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Sep 2017 - Present
As the founder of Evolve!, I lead a dynamic team dedicated to empowering fast-growing medium-sized businesses and premium brands. Our mission is to provide systematic tools that drive sustainable growth by building customer-centric teams that create memorable customer experiences. ✅Our Top Clients: Retail, HoReCa, IT, Logistics, Beauty, and Healthcare in Ukraine, Armenia, and Kazakhstan. We equip businesses with the necessary tools and strategies to thrive in a competitive market: ✦ SOPs Writing: We help streamline and standardize your business operations by developing comprehensive Standard Operating Procedures are tailored to your unique needs. They serve as a blueprint for efficient and consistent processes across your organization. ✦ Mystery Guests: Understanding the customer experience is crucial for any business. Our Mystery Guest program enables you to gain valuable insights into how your services are perceived by customers, helping you identify areas for improvement and enhance customer satisfaction. ✦ NPS, CES: We implement Net Promoter Score (NPS) and Customer Effort Score (CES) methodologies to gauge customer loyalty and measure the ease of doing business with your company. These metrics provide valuable feedback that can be used to make data-driven decisions. ✦ Creating Company's Handbook and Service Playbook: Our experts craft a comprehensive handbook for your employees, outlining the company's values, policies, and guidelines. Additionally, we develop a service playbook that guides your team in delivering exceptional experiences to your clients, fostering long-term relationships. ✦ 6 Months Servant Leadership Program: We offer an intensive leadership development program designed to cultivate servant leadership qualities among your managers. This program emphasizes empathy, collaboration, and a people-centric approach to management, resulting in a positive impact on employee morale and overall organizational performance, etc. Show less
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InterContinental Hotels & Resorts
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Hospitality
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700 & Above Employee
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Corporate Training Development Manager
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Sep 2012 - May 2018
Managed Operations Training initiatives ➔ 300 employees at award-winning 5-star hotel. Led Professional Development Training for managers of InterContinental and Holiday Inn in Kyiv. ✅ RESULTS I AM PROUD: ✓ Achieved 23.32% increase in the Engagement Index (Love our jobs) from ESPS 2013 to 2015. ✓ Facilitated a remarkable 10% increase in the Develop our Skills Index from APR 2013 to 2015. ✓ Transformed guest satisfaction index (Heartbeat) from #16 to consistently ranking in the TOP 3 in Europe, scoring over 90 YTD. ✓ Helped to secure 13 prestigious awards within IHG European hotels. ✅MY KEY PROJECTS: ➔ Designed and delivered tailored training programs covering crucial capability gaps and brand standards awareness. ➔ Successfully implemented global operations training programs, adapting them to meet the specific local needs of the hotel. ➔ Mentored and supported professional development of 25 hotel departmental training coordinators. ➔ Conducted brand and leadership training for employees at all levels, from line staff to executives. ➔ Contributed to 3-year Professional Development Plan (PDP) program design for future GMs with European HQ. Show less
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European Commission
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Belgium
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Government Administration
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700 & Above Employee
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Personal Development Trainer, Youth in Action Programme
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Aug 2008 - Dec 2012
Led a team of 20 members, fostering collaboration, goal setting, and continuous motivation. Developed and delivered impactful development programs, including international personal development trainings and lifelong learning initiatives. Successfully established partnerships and spearheaded the implementation of international youth trainings funded by the European Commission. Led a team of 20 members, fostering collaboration, goal setting, and continuous motivation. Developed and delivered impactful development programs, including international personal development trainings and lifelong learning initiatives. Successfully established partnerships and spearheaded the implementation of international youth trainings funded by the European Commission.
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Education
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2003 - 2005
Kyiv National University of Construction and Architecture
Master's degree, Human Resources Management/Personnel Administration, General -
2000 - 2005
Kyiv National University of Construction and Architecture
Master's in Engineering, City development department. Building, Urban Building and Economy
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