Account Manager

• Feb 2023 - Present

Sales Manager, Head of Sales Department at the construction company "Uyutniy Dom"

• Oct 2019 - Jul 2022

Duties: - market evaluation and implementation of the sales plan for the company's services implementation of the personal sales - holding meetings and conducting transactions at the office with clients and employees from other departments of the company - drafting and signing contracts with clients - training and hiring of the new members of the department - submitting reports of all current projects - participating in regular meetings with other department heads of company to ensure the success of each ongoing task for the given period of time. Achievements: - increasing sales by 40% in 6 months by virtue of introduction sales funnels according to company's services and active use of such sales tools as CRM-system, IP-telephony Phonet, sales scripts and strategy of working with customer objections - developing the regulations for the work of the sales department and its interaction with other departments of the company, which significantly reduced the time spent on finding out information for one or another employee for the successful completion of tasks - implement a new 7-day employee adaptation system, which reduced the duration of the internship period for an employee - increasing the level of customer loyalty through the development and implementation of a customer service department in the company. - creating a system of automated periodic reports with the necessary KPIs within the CRM company used for monitoring and increasing the efficiency of managers' work Show less

Manager-administrator at the beauty studio "Akvarel"

• Nov 2017 - Nov 2018

Duties: - preparation of the salon for the reception of clients, meeting and accompaniment them to the beauty master - providing clients with advice on the services provided by the salon in social networks, by e-mail or phone, in person. - maintaining documentation and the program "B52" for checking customer visits to the masters - managing orders for missing products and consumables - implementation of the sale of related products (cosmetics for hair and body). - management of cash transactions - fulfillment of manager's instructions Achievements: - expansion of the client base by 10% in 3 months - increasing in sales of cosmetics up to 10% of the initial profit per month - reducing of cosmetic thefts by means of proper accounting of materials in the balance Show less

Administrator at the fitness club "Sky Fit Club"

• Jun 2016 - Oct 2017

Duties: - implementation of the sales of club services, subscriptions and fitness bar positions. receiving incoming calls and making outgoing calls to current and potential clients of the club in order to consult them about the services, special promotions - interaction with staff, conflict resolution. Achievements: - increasing sales of subscriptions compared to previous periods by 20% by means of outcoming calls ( "cold calling") Duties: - implementation of the sales of club services, subscriptions and fitness bar positions. receiving incoming calls and making outgoing calls to current and potential clients of the club in order to consult them about the services, special promotions - interaction with staff, conflict resolution. Achievements: - increasing sales of subscriptions compared to previous periods by 20% by means of outcoming calls ( "cold calling")