Experience

iProspect Ukraine

• Ukraine
• Advertising Services
• 1 - 100 Employee

• New Business Manager

  • Aug 2021 - Present

  Search for clients, leading in the preparation of tender proposals meeting arrangements and presentation of the agency in the direction of the agency's activities. Preparation of offers for clients according to briefings and applications. Leading in the development of promotion strategies for the client, development of presentations for new products / brands of the client. Achievement: During November, with a team of technical specialists, I prepared 5 tender proposals per month and I partially worked as a junior strategist. In February, I submitted the first tender, which I was already preparing as a strategist. Show less



Service-centers.ru

• Manager of sales of advertising places

  • May 2020 - Feb 2021

  Key responsibilities: Attracting new customers for placement from among registered users. Attraction for placement in advertising positions on a paid basis. Prolongation of placement Maintaining client base in CRM and workflow control. Achievements: Retention of the first clients from the beginning of my work to its completion on a monthly placement. Overfulfillment of the plan by 60% once. Due to the transfer of 37% of monthly paying customers to pay for 3 months of placement, of which 12 clients were transferred to pay for the year. Show less



Aton

• Ukraine

• Sales manager of advertising boards

  • Jul 2019 - Feb 2020

  Responsibilities: Search and attraction of new clients in the b2b segment (cold calls). Preparation of commercial proposals, presentation materials, information packages. Sale of advertising planes of the company. Conducting meetings and presentations with LPR. Management of the client base in CRM. Accounts receivable control. Quality assurance and full support of applications for placement of advertising materials. Preparation of reports. Participation in profile exhibitions. Achievements: Keeping the first cold clients from the beginning of my work to its completion. None of the clients' checks decreased compared to the previous month. She set a record for the sales department - 56 cold calls per day, of which 32 were interactive and 2 closed for placement within a week from the moment of the call. Show less



4E Consulting

• Ukraine
• Business Consulting and Services
• 1 - 100 Employee

• Sales Specialist

  • Sep 2018 - Jul 2019

  Responsibilities: Writing and implementing sales tools in the departments of companies that order consulting services (scripts, working with objections, a sales book, sales department reporting forms, manager control forms, CRM). Work as a sales manager in customer companies (selling Freshline franchises, wholesale sales for the Mirellamoda brand of women's clothing). Preparation and sale of seats for events of speakers - presenters company specialists. Preparation of information materials for training courses and sale of places on them. Achievements: When building a sales department in a project-customer of a women's sportswear brand (sales via Instagram): - increase in the response to the first messages from 19.5% to 88% in the first 3 weeks of work on the project; - increase in conversion from 4% to 8.7% for 4 months of work on the project; - an increase in the average check from 1200 UAH to 1750 UAH for 3 months of work and retention of the indicator in the following periods; - a transparent and understandable reporting system and work in the CRM system was developed and implemented, which continued to be used after the completion of the project. She supervised the organization of one of the master classes of an internal marketing specialist with a number of participants of 35 people, for which it was necessary to organize the work of a team of 8 diverse specialists. As part of the work on building a sales department for the brand of women's outerwear Mirellamoda, a wholesale method was found and successfully implemented, which made it possible to fulfill a guaranteed sales plan at the end of the demand period. After that, the project was handed over to the customer, who has been using this method for the entire past year, since the completion of the project. Show less



Website development studio

• Ukraine

• Sales Trainer

  • Feb 2018 - Sep 2018

  Responsibilities: Development and implementation of uniform corporate standards and internal rules of the company. Collection and analysis of information on the needs for training and development of personnel. Conducting trainings for managers. Adaptation work with new employees. Achievements: Based on close work with candidates, employees, ways were proposed to improve employee control and methods to improve work in general, to increase the average check (check increase), by offering additional products to customers (transition from a one-time transaction to permanent cooperation), which were successfully accepted for work. Building a method for selecting candidates and initial training of employees (starting with the first interview and ending with the first month of work). Show less



Provide

• Ukraine

• Head of the remote CC of the Odessa region

  • Oct 2017 - Jun 2018

  Responsibilities: Conducting interviews with candidates and subsequent selection. Training new operators on product and sales. Distribution of tasks between operators. Monitoring the quality of the conversation and the work of operators, and subsequent adjustment of their work. Control over attendance and discipline. Additional training of operators in sales techniques in order to improve the quality of their work and control the application of these techniques. Maintain a positive work environment. Database relevance analysis. Achievements: In addition to working with operators, two CCs were also involved in outsourcing for the project. New platforms for finding employees were tested and gave a positive result: job search groups in social networks (facebook), freelance exchanges, one-time assignment search sites (kabanchik.ua), job search groups in telegram and skype. A training video was created on step-by-step entry of an application into Google Docs and into the database on the site. Show less



RocketProfit

• Technology, Information and Internet
• 1 - 100 Employee

• Contact center operator

  • Oct 2016 - Mar 2017

  Responsibilities: Customer service and direct sales by phone. Placing orders, selling related products, working in CRM system. Responsibilities: Customer service and direct sales by phone. Placing orders, selling related products, working in CRM system.



Coffee shop "YO Coffee"

• Ukraine

• Co-owner of a coffee shop

  • Mar 2016 - Oct 2016

  Responsibilities: Documentary design of the cafe. Design development. Placement and improvement of the institution. Equipment and furniture. Conducting advertising campaigns, attracting regular clients. Employment of employees. Conclusion of contracts and procurement with suppliers. Management of reporting documentation and accounting. Achievements: Bringing caffeine to a zero balance in 5 months of work. The successful implementation of advertising campaigns, thanks to which, in the first 4 months, on weekdays, there was an increase of 7% daily, and on weekends, 10% of new visitors. Thanks to the training of personnel in customer orientation and sales skills, the average check increased from UAH 13.5 to UAH 21 at the time of transfer. Increase in profit by 7% compared to the sixth month of work. Show less



Polimentor

• Supervisor of outbound department

  • Sep 2015 - Mar 2016

  Responsibilities:Full support of the partner during the project, control of the allocated finances, development and application of new technologies to obtain better results on the project, obtaining sufficiently high indicators for the further restart of the project.Operational control of the quality of service for a group of operators (the order and correctness of the provision of information, control and adjustment of the emotional mood, control of the use of sales techniques, etc.).Control and distribution of the workload of operators, control of making calls, adjusting the intensity of dialing, analyzing the relevance of dialer bases and working to control the collection of new bases and their subsequent updating.Distribution and delegation of tasks between team members.Managing shift schedules and monitoring attendance.Preparation of reports on the work of the group and the project.Achievements:The existing customer base has been maintained without loss.Achieving MBO indicators in all respects.During the work, the team size increased from 6 to 15 people.For all operators of the team, there was an improvement in performance by more than 10%. Show less

• Head of inbound sales projects

  • Feb 2014 - Sep 2015

  Responsibilities:Organize, train and motivate the work of team operators.Analyze errors and problem areas of receiving and processing calls.Analysis of telephone calls and development of recommendations for improving the quality of telephone negotiations.Development of scripts and control of their implementation.Training and additional training of project operators.Setting up the use and training of operators with various CRM systems (amosrm, bitrix24, etc.)Achievements:Maximum ratings and written praises were received from the customer companies of 6 projects during the work, which was one of the highest indicators in the company.Successful development of scripts and improvement of operators' indicators on the biggest project.Consistently, every month at least 1 employee of the team was awarded for the highest total score from the conversation quality evaluation department.The number of projects that were carried out at the same time increased from 3 to 22, in total, more than 100 projects were successfully launched and completed during the time of work in this position.3 times during her work, she received an award as a team leader with the highest KPI indicators (average data for the team according to the following parameters: conversation quality rating, operator load level, project conversion, project performance rating from the partner). Show less

• Incoming line operator

  • Jul 2013 - Feb 2014

  Responsibilities:Client consultation and direct sales by phone.Order processing, sale of accompanying goods, work in the CRM system, reporting in Google Docs.