Manual QA

• Mar 2023 - Present

- Analyzing system requirements and identifying testing strategies; - Preparing detailed test plans and test cases; - Consulting with business analysts on testing options and strategies, including applicable regulatory requirements; - Executing and monitoring testing activities and ensuring they are completed as expected; - Tracking, reporting, and verifying software defects to ensure the resolution of issues found; - Participating in the analysis and resolution of defects and issues, including providing recommendations for fixes and improvements Show less

• Nov 2021 - Dec 2022

- Participated in templates localisation project aimed to localise 200 most popular EN Wix templates to 17 languages. - Testing of EN and localised templates- Providing assistance to external translations during the template localisation project- Testing new apps/app versions/features prior to their addittion to templates

• Nov 2019 - Nov 2021

- Building strong relationships with Wix users, defining their needs and guiding them through their journey when building a site on Wix.- Managing chat/email communication channels as a primary contact for Wix users.- Keeping up with product updates and improvements.- Helping with the onboarding process for new experts by mentoring them on real emails/chats.- Working with other departments and product teams, presenting the users’ needs.

Customer Support Agent

• Jun 2019 - Sep 2019

• Oct 2018 - Jun 2019

• Oct 2017 - Oct 2018