Experience

Dynamic Computing - Seattle
• Solutions Coordinator

  • Feb 2023 - Present


Platinum Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Account Manager - Team Lead

  • 2018 - 2019

  Provided customer relationship management and advocacy by coordinating with technical teams to provide the highest level of technical support and solutions. Developed and planned long-term technology goals with customers for budgeting and project implementation to maximize business opportunities, forecast product lines, sales and marketing campaigns to meet revenue targets and forecast demand accurately.Managed long and complex sales cycles with multiple decision makers from initial inquiry, to preparing proposals and presenting quotes, negotiating contracts, and recommending products based on need and interest.Worked with preferred suppliers and identified prospective customers through existing clients, lead opportunities, and networking engagements such as trade shows, technical conferences and community events. Show less

• Account Manager - Solutions Coordinator

  • 2012 - 2018

  Customer relationship management aimed at building and retaining long-term accounts with technical decision makers. Ensured customer advocacy by understanding customer requirements and responding with the right solutions and quality of service. Coordinated with technical teams to provide customers with highest level of technical support and the right technical solutions. Developed and planned long-term technology goals with customers for budgeting and project implementation.Responsible for maintaining sales board and quoting processes and procedures. Prepared cost estimates, quotes, and proposals requested by Account Managers, Development Directors, Engineers, and customers utilizing knowledge of products and technical solutions.Supervised Assistant Quoting Specialists and maintained vendor and purchasing relationships. Show less



Grainger Industrial Supply

• Wholesale
• 1 - 100 Employee

• Customer Service Representative

  • 2007 - 2009

  Responsible for supporting sales team and partners to address customer needs. Utilized effective probing and listening skills to generate lead opportunities, cross-sell, and successfully convert inquires to orders. Resolved customer issues promptly and accurately in order to retain customer loyalty and retention. Processed orders, returns, debits/credits, sourcing orders, inquiries, feedback and quotes. Responsible for supporting sales team and partners to address customer needs. Utilized effective probing and listening skills to generate lead opportunities, cross-sell, and successfully convert inquires to orders. Resolved customer issues promptly and accurately in order to retain customer loyalty and retention. Processed orders, returns, debits/credits, sourcing orders, inquiries, feedback and quotes.



Hearth & Home Technologies

• United States
• Manufacturing
• 500 - 600 Employee

• Buyer

  • 2005 - 2007

  Responsible for creating purchase orders, and coordinating with inventory management team to ensure deliveries satisfy assigned orders. Assist Supply Chain Manager with proper inventory levels. Negotiated pricing support with vendors, arranged purchases and delivery of goods, and researched new product chain providers.

• Administrative and Marketing Assistant

  • 1999 - 2005

  Assist sales team with marketing planning and development. Organized and planned marketing events for trade shows and dealer trainings. Assisted in developing marketing materials. Updated and maintained office policies and procedures. Organized and scheduled appointments. Planned meetings and worked with executives and senior managers to ensure office and business success.


Hearth & Home Technologies (Aladdin Steel Products)
• Sales Associate - Receptionist

  • 1996 - 1999


Rural Resources Community Action

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Administrative Assistant / Volunteer Coordinator

  • 1994 - 1996

  Responsible for recruiting, selecting, training, supervising, and evaluating program volunteers. Maintained volunteer manual and updates, communicated with the board of directors. Facilitated monthly newsletters, statistical reports, and supported crisis counselors and staff. Responsible for recruiting, selecting, training, supervising, and evaluating program volunteers. Maintained volunteer manual and updates, communicated with the board of directors. Facilitated monthly newsletters, statistical reports, and supported crisis counselors and staff.



Tri-County Child Care Program of Rural Resources Community Action

• Program Director

  • 1992 - 1994

  Effectively advocated for the development of quality child care centers in rural communities. Provided applicant assistance, awarded mini-grants and performed center inspections. Responsible for grant writing, budgeting, reporting and board member communication. Effectively advocated for the development of quality child care centers in rural communities. Provided applicant assistance, awarded mini-grants and performed center inspections. Responsible for grant writing, budgeting, reporting and board member communication.