Tessa Serrate Alaiza

Customer Success Manager at ProfesorCBD
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Madrid Metropolitan Area, ES
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency
  • German Limited working proficiency

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Bio

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Credentials

  • Digital Skills: Digital Marketing
    Accenture
    Apr, 2020
    - Oct, 2024
  • Digital Skills: Social Media
    Accenture
    Apr, 2020
    - Oct, 2024
  • New Models of Business in Society
    University of Virginia
    Apr, 2020
    - Oct, 2024
  • Strategic Thinking
    LinkedIn
    Apr, 2020
    - Oct, 2024

Experience

    • Spain
    • Consumer Goods
    • 1 - 100 Employee
    • Customer Success Manager
      • Jan 2023 - Present

    • Category Manager
      • Jan 2022 - Present

    • Marketing Assistant Internship
      • Aug 2020 - Dec 2021

    • Digital Marketing Intern
      • Feb 2020 - May 2020

      Work Scope: Strategic Planning and Implementation, Analysis of Topology, User Acquisition Channels Identification, Marketing Campaigns Management Following are the highlights of the value I brought to the company: I develop a marketing strategy to achieve customer growth through social media. I lead the analysis of topology of users in the different geographies. I identify user acquisition channels, as well as promote and use social networks for marketing campaigns. I manage the user recruitment, while having direct contact with users. Show less

    • Spain
    • Education Administration Programs
    • 700 & Above Employee
    • IEU Social Impact Lab Intern
      • 2017 - 2017

      Work Scope: Events Management, Strategic Planning, Data Collection In this capacity, I facilitated the organisational success and expanded market outreach by participating in the creation of multiple events for the IE Entrepreneurship events. I developed an action plan for ensuring the smooth execution of events. I coordinated with the students for collating information and identifying about their interests. Work Scope: Events Management, Strategic Planning, Data Collection In this capacity, I facilitated the organisational success and expanded market outreach by participating in the creation of multiple events for the IE Entrepreneurship events. I developed an action plan for ensuring the smooth execution of events. I coordinated with the students for collating information and identifying about their interests.

Education

  • IE University
    Bachelor of Business Administration - BBA, Business Administration and Management, General
    2016 - 2020
  • Deutsche Schule Santa Cruz
    2001 - 2015
  • St.Ursula Gymnasium Düsseldorf
    2013 - 2013

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