Experience

TaxCalc

• United Kingdom
• Software Development
• 1 - 100 Employee

• Marketing Executive

  • Jan 2016 - Present



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Analyst

  • 2005 - Dec 2015

  Administration and troubleshooting of the messaging environment. Providing 2nd and 3rd line support on all manner of messaging and Lotus Domino related issues. • Supporting Lotus Notes 6.5, 7.0 and 8.5 • Monitoring Sophos Mail security appliance • Mentoring and training Service Desk support staff in the analysis and resolution of problems • Adhere to ITIL and LEAN processes • Document and update internal procedures Administration and troubleshooting of the messaging environment. Providing 2nd and 3rd line support on all manner of messaging and Lotus Domino related issues. • Supporting Lotus Notes 6.5, 7.0 and 8.5 • Monitoring Sophos Mail security appliance • Mentoring and training Service Desk support staff in the analysis and resolution of problems • Adhere to ITIL and LEAN processes • Document and update internal procedures



PwC

• Professional Services
• 700 & Above Employee

• Lotus Notes Administrator

  • 2000 - 2005

  • Lotus Notes administration from setting up new users to design updates • Administration and troubleshooting of the messaging environments including Blackberry and SameTime• Provide second and third-level support on all manner of messaging and Lotus Domino related issues.• Supporting applications hosted on the Domino Web Servers both internet and intranet• Update and develop system documentation.

• Problem Manager (IT)

  • 1998 - 2000

  First point of contact for all priority 1 issues, call escalations and complaints. Communicating service affecting changes Logging, monitoring and tracking progress Spotting trends in incidents Liasing with second and third line specialist support teams and external suppliers to provide expertise



Macmillan Cancer Support

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• PA to Head of Buying & Merchandise

  • 1995 - 1998